Samsung Electronics Co., Ltd.

Jpmorgan Chase Bank, N.a.

Shubhrangam Malaviya

Santanu Chaudhury

Brejesh Lall

Abhinav Gupta

Parankush Chunchu

Rohit

Samdeep Nayak

A method and a system for providing a natural language processing based virtual assistant for a technical support are disclosed. The method includes receiving at least one query from at least one entity. Next, the method includes analyzing the at least one query. Next, the method includes retrieving, from a database, a plurality of queries along with a corresponding resolution based on the analysis of the at least one query. Next, the method includes displaying, via a display, the plurality of queries along with the corresponding resolution to the at least one entity. Thereafter, the method includes receiving feedback on the plurality of queries displayed to the at least one entity along with the corresponding resolution.

Method and system for providing a virtual assistant for technical support

A method of providing content is provided. The method includes: receiving, by a target device, first content from a source device; establishing, by the target device, a connection with a cloud computing device; transmitting, by the target device, the first content and content control information to be used to convert the first content, to the cloud computing device; and receiving, by the target device, second content obtained by converting the first content based on the content control information, from the cloud computing device.

Method and apparatus for converting content using cloud

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Noida, India

Shubhrangam Malaviya