International Business Machines Corporation

Shubha S Tangirala

Annapureddy S Reddy

Kiet Q Nguyen

Arvind Srinivasan

A method for managing key performance indicators (KPIs) in an enterprise business having a plurality of business units can be provided. The method can include receiving a target for a general KPI and at least one constraint for a general attribute, wherein the general KPI is an aggregation of KPIs and wherein the general attribute is an aggregation of attributes. The method can further include reading a formula for each of the business units, wherein a formula defines how changes in a KPI are correlated with changes in the unit's attribute. The method can further include calculating for each business unit a separate target for the KPI of the business unit such that: a) the general attribute remains within the at least one constraint and b) the target for the general KPI is attained and sending to each business unit a separate target that was calculated.

Management of business process key performance indicators

An anomaly detector compares a first event from a business activity monitoring system to a second number from an independent trusted source, wherein the first event includes a first number. The anomaly detector determines that the first number from the business activity monitoring system is inconsistent with the second number. The anomaly detector generates a calibration relationship between first number and second number based on time, responsive to a determination that the first number is inconsistent with the second number. The anomaly detector stores the calibration relationship. The anomaly detector receives a third number from the business activity monitoring system at an interval after comparing the first number. The anomaly detector displays the third number to a dashboard. The anomaly detector displays a qualifier to the third number.

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Raleigh, NC, United States of America

Shubha S Tangirala