Vmware, Inc.

Shree Harsha Shedigumme

Rohit Pradeep Shetty

Sudharsan Thumatti Sathiamoorthy

Ashish Kumar Agrawal

Suman Aluvala

Sharun Varghese Samuel

Arjun Kochhar

Amit Jain

Arvind Maan

Nitin Sethi

Pushkal Maheshwari

Shaleen Mittal

Ramesh Pilla

Amit Kumar Yadav

Kara Madhavan Bhattathiri

Sharun Varghese Samual

Sudharsan Thurnatti Sathiamoorthy

Methods and systems are described for intelligently managing hero cards generated for a user profile. In an example, a server can collect user interaction data that measures how a user interacts with system components. The system components can include emails, hero cards, and software applications. The server can analyze the user interaction data to determine whether a new hero card type should be enabled for a user profile, whether an active hero card type should be disabled for the user profile, and whether parameters for action options on hero cards should be changed for the user profile. The server can make changes to hero cards for the user profile so that the user can receive customized hero cards based on the user's behavior.

Intelligent management of hero cards that display contextual information and actions for backend systems

Disclosed are various approaches for dynamically creating content to present to a user based on an identified intent, or other context, associated with a message (e.g., email). A message that is received from a message server can be analyzed to identify the message content within the message prior to distributing to the recipient client device. Trained intent identification models can be applied to the identified message content to determine an intent, or other type of context, associated with the message. Upon identifying the intent, the message header can be modified to include the intent prior to forwarding the message to the recipient client device. The client device can then display a user interface including the message and a user interface element corresponding to a third-party service. The user interface element can be dynamically generated to include an action component that upon selection, triggers an action associated with the intent.

Context driven dynamic actions embedded in messages

Disclosed are various embodiments for integrating client applications with hosted applications. For example, an email can be received from an email client. It can then be determined whether the email is associated with a hosted application. In response to a determination that the email is associated with the hosted application, a request can be made to a connector for a calendar object. The calendar object is then received and returned to the email client.

Integration of client applications with hosted applications

Examples described herein can identify items from third-party or backend services, obtain relevant information for those items, and automatically populate hyperlinks relevant to those items in a draft email. A regular expressions search can be executed on the text of a draft email. When a match is found, the email client can request, from a server, an object associated with the matching expression. The server can obtain the object, using one or more connectors that provide access to a backend system, and provide it to the email client. The email client can extract a URL from the object and enter the URL into a links table stored on the user device. The email client can pull the URL from the links table and use it to automatically generate a hyperlink of the regular expression within the body of the draft email.

Automated hyperlinks for draft emails

Disclosed are various embodiments for integrating an email client with hosted applications. An email is received from an email client. An image that is a component of the email is identified and sent to an optical character recognition (OCR) service. Extracted text is received from the OCR service. A request for an action object is then sent to a connector for an application, the action object representing a potential action that could be performed with the application based on the extracted text from the OCR service. The action object is then sent to the email client, which is configured to display a prompt allowing a user to perform the action represented by the action object.

Integration of an email client with hosted applications

Disclosed are various approaches for facilitating single sign-on (SSO) for third-party services that are accessible through messages (e.g., email) received by a user. A user can receive a message that includes an embedded URL or link that opens in a third-party service that requires authentication. Instead of requiring the user to enter authentication credentials for accessing the third-party service, a tunnel service can be used to intercept requests for authentication and redirect the requests to an identity manager that can issue a SSO token following an authentication of the user and device. Upon supplying the third-party service with the SSO token, the user can access the content associated with the third-party service without entering authentication credentials.

Single sign on (SSO) capability for services accessed through messages

Disclosed are various approaches for connecting third-party services for user interaction. A user can select content on a user interface associated with a first third-party service. The content can be associated with a second third-party service. A client application can transmit the content to an integrated service over a network in a request to obtain additional information from the second third-party service. The integrated service can transmit the additional information to the client application. The user interface can be modified to include a user interface element containing the information associated with the second third-party service.

Integrating related third-party services using dynamically generated user interfaces

Disclosed are various embodiments for integrating an email client with hosted applications. A first regular expression is applied to the body of an email composed by an email client to determine that the email is related to a hosted application. In response to determining that the email is related to the hosted application, a second regular expression is applied to the body of the email to identify the topic of the email. Then, one or more email addresses associated with the topic of the email are identified. The one or more email addresses are then sent to the email client as suggested recipient email addresses for the email.

A system can receive a message intended to be received by a device. The system can implement an application discovery service to identify keywords in the message. The keywords can be used to determine what applications are required to access content in the message. The system can determine that a required application is not available on the device from a list of managed applications. The system can cause the required application to be made available on the device before, at the same, or after the device receives the message.

Message based discovery and management of applications

Disclosed are various approaches for connecting third-party services for user interaction. An integration service can receive from a client device a content query including a selection of content by a user interacting with a user interface on the client device. The integration service can compare the content query with predefined connector data to identify a connector associated with the content query. The integration service can send the content query and an authentication token of the user to the connector to access information from a third-party service. In response to receiving the information from the third-party service, the integration service can provide the information to the client device.

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Bengaluru, India

Shree Harsha Shedigumme