Servicenow, Inc.

Shouvik Goswami

Harshvardhan Prasad

Bharath Padaki

Varun Tayal

Jebakumar Mathuram Santhosm Swvigaradoss

Jason Occhialini

James Robert Edmonds

Navakanth Reddy Gandavarapu

Nirupam Biswas

Parameswara Reddy Annapureddy

Anurag Vesangi

Akshay Kumar Vyasabhattu

Brijesh Pandey

Jeremy Hess

Persistent storage may contain a definition for components of a graphical user interface (GUI) and a layout, wherein a first plurality thereof are not configurable and a second plurality thereof are configurable, wherein the applications are respectively associated with different configurations of the second plurality of the components. One or more processors may be configured to: receive a request for a record of an application associated with a configuration of the second plurality of components; identify a first set of fields within the record that correspond to the first plurality of components; identify a second set of fields within the record that correspond to the second plurality of components; generate a representation of the GUI in which the first set of fields are in the first plurality of components and the second set of fields are in the second plurality of components; and transmit the representation of the GUI.

Adaptable user interface layout for applications

An embodiment may involve persistent storage containing an ordered set of queries that are respectively associated with textual prompts, visibility indicators, definitions of answer formats, and zero or more dependencies on other queries in the ordered set of queries. One or more processors may be configured to iterate through the ordered set of queries, and for a query therein: retrieve the query; determine that the query has a dependency on a previous query; modify a textual prompt of the query, a visibility indicator of the query, or a definition of an answer format of the query; determine that the visibility indicator specifies that the query is visible; provide, by way of a conversational interface, the textual prompt; receive, by way of the conversational interface, an input in response to the textual prompt; verify that the input matches the definition of the answer format; and store the input.

Generating conversational interfaces based on metadata

The present disclosure includes systems and methods that provide a control that enables entry of a user and a catalog item. In response to this entry, a visual representation of the categorized hierarchy of the catalog item and categories (collectively 'catalog entities') to which the catalog item belongs are displayed. Each displayed catalog entity may include a visual indication of whether the catalog entity is accessible to the user. In some embodiments, the displayed catalog entity may include a control that enables or disables access to the catalog entity. The displayed catalog entity may also include a control that displays user groupings that have access or do not have access to that displayed catalog entity. An indication of whether the user belongs to each user grouping may also be displayed. Each displayed user group may include a control that enables modification to the definition of the displayed user grouping.

Systems and methods for categorized hierarchical view and modification of user accessibility to information technology item

A domain separated service catalog may include global catalog items and domain-specific catalog items. Global catalog items may be accessible to all users of a catalog. Catalog item data for global catalog items may be stored in a catalog item data table. Domain separated catalog items may only be accessible within the domain with which they are associated. Catalog item data for domain separated catalog items may also be stored in the catalog item data table. When a user associated with a domain opens the service catalog, data for catalog items may be retrieved from the catalog item data table. The catalog may then be populated with the global catalog items and the domain specific catalog items.

Systems and method for domain separation of service catalog

Systems and methods for a service portal interface including a service offering catalog and conflict scheduling calendar are disclosed. A service offering catalog may make available tangible hardware and infrastructure equipment to employees of an organization via a web-based ordering system. The service offering catalog may also make available non-tangible services to be performed in support of one or more employees of the organization. The conflict calendar scheduling system may provide a graphical conflict detection and resolution interface incorporating calendar style view and drag and drop capability such than an end-user may adjust parameters of a scheduled update to align with other requested work items of an enterprise and result in a conflict free timeslot for maintenance and upgrade tasks.

Service offering wish list ordering interface and conflict scheduling calendar system

Techniques for designing tests of a service catalog without having to write and/or edit the underlying scripts are disclosed. A library of tests step templates is populated and provided to a user. The tests step templates in the library may be selected by the user and edited to fill in specific parameters that specify the actions to be taken during execution of the test step. The test step may then be combined with other test steps to form a test. In some embodiments, the library may include test templates made up of frequently used sequences of individual test steps. Once a test has been designed, the test may be run, either manually triggered by a user or according to a schedule. The system may then run through the steps of the test, as specified by the user, by running the underlying scripts. As the test is run, results are generated.

Systems and method for automated testing framework for service portal catalog

Systems, methods, and media for analyzing service catalog items include determining information about a service catalog item, such as whether the service catalog item functions as intended, has macros associated therewith that have changed due to a platform change of a platform running the service catalog, and determining a change has occurred to variables and the source of the change when variables associated with the service catalog item have changed.

Growing community of inventors

Hyderabad Telangana, India

Shouvik Goswami