Servicenow, Inc.

Shlomo Sividia

Rotem Steuer

Tal Ben Ari

Alon Mansour

A computational instance of a remote network management platform includes a database that contains a plurality of CI records corresponding to a set of computing devices, a set of software applications, and a network-based service. The database also contains a definition of a service model that represents the set of computing devices, the set of software applications, and relationships therebetween that facilitate providing the network-based service. The computational instance also includes one or more server devices configured: to receive an indication of a change to a CI record of the plurality of CI record; add, to a change record table, a change record corresponding to the change to the CI record; select, for the service layer based on a change type specified in the change record, a service model re-computation mode; and re-compute a service layer in accordance with the service model re-computation mode.

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Ganei Tikva, Israel

Shlomo Sividia