Tellme Networks, Inc.

Shirish Andhare

Brandon William Porter

John Giannandrea

Daphne Huetu Luong

Jeff C Kunins

Donald C Jackson

Terry Ray Weissman

Beth McKinnon

Ramy Adeeb

Matt Vernooy

James R Eveningham

Erik Haakenson

A method of and apparatus for supporting intelligent call routing (ICR) systems multiple vendors, in a vendor neutral fashion using a computer is described. One embodiment has a voice program send a call routing request using an HTTP format to a call routing program. The call routing program decodes the HTTP request and identifies the appropriate vendor-specific communication format and communications method for talking to the ICR system specified in the HTTP request. The call routing program sends the request and receives the answers from the ICR system in the vendor specific formats. The call routing program provides the ICR system response back to the voice program in a vendor neutral fashion. This approach allows voice programs to easily be written that work with multiple ICR systems and allow component reuse of call routing code amongst programs that end up working with multiple systems.

Common gateway to call control systems

A method and system for implementing run-time control over voice application behavior. The method includes identifying a plurality of control point locations within a given voice application and a plurality of corresponding required responses to the control points. A design-for-control methodology is used to instrument the control points of voice application. A control agent is configured with web-based controls to manage the control points. The control points are used to alter the voice application's behavior during run-time.

Method and system for design for run-time control of voice XML applications

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Sunnyvale, CA, United States of America

Shirish Andhare