Microsoft Technology Licensing, LLC

Shireen Anvarhusein Isab

Mohit Kumar Garg

Filippo Seracini

Aniket Avinash Malatpure

Faraz Habib Qadri

Greeshma Vijayakumar

Phani Prakash Boppana

Faraz H Qadri

Trivikram Somisetty

Aniket A Malatpure

Swapnil T Ashtekar

Systems and methods for remote command access in a hybrid cloud to on-premises devices are described. An example method includes receiving, by a gateway service, a request for a connection between a remote support service agent and an on-premises device. The method further includes receiving, by the gateway service, consent from an authorized user associated with the on-premises device. The method further includes creating, by the gateway service, a first session with the on-premises device, where a scope of the consent is limited to the first session. The method further includes provisioning, by the gateway service, a device-specific hybrid connection endpoint for the first session. The method further includes forming, by the gateway service a secure session by binding the device-specific hybrid connection endpoint with a second session, the secure session allowing for transport of data and a set of commands based on a scope of the consent.

Remote command access in a hybrid cloud to on-premises devices

The techniques disclosed herein enable predictive maintenance features in Hybrid Cloud systems. The system can analyze system data defining one or more operating conditions of an on-prem server and determine if one or more predetermined conditions are met. If a predetermined condition is met, the on-prem server can generate and transmit log data to a primary server. The primary server can generate one or more monitor rules having one or more updated predetermined conditions for detecting an anomaly at the on-prem server. Using the monitor rules, the on-prem server can detect and proactively resolve potential issues. The on-prem server can also transmit diagnostic data to the primary server for generating an updated monitor rule that is further tailored to the conditions of the on-prem server.

Predictive maintenance techniques and analytics in hybrid cloud systems

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Shireen Anvarhusein Isab