Mazda Motor Corporation

Shinya Yamasaki

Hiroyuki Takahashi

Hideyuki Yamada

A remote troubleshooting system comprises a vehicle that transmits vehicle data regarding a stress factor of a specific onboard component at a specified timing, and a troubleshooting server that is connected to the vehicle via a network, receives the vehicle data from the vehicle, and performs the troubleshooting of the onboard component. The server determines a precaution level based on the vehicle data from the vehicle, selects a troubleshooting program that is suitable to the precaution level determined, and transmits this to the vehicle. The vehicle replaces the troubleshooting program currently stored by a memory with the troubleshooting program received. Thereby, the reliability of the troubleshooting can be improved.

Remote troubleshooting system

For a car as merchandise specified by remote negotiation, a commercial transaction document such as an estimate, a contract, or a purchase order which decides an amount related to providing of the merchandise is prepared on the same system and stored in a database in accordance with an operation on a salesperson terminal by a salesperson (provider). A receiver such as a customer can browse (display) the prepared commercial transaction document by using a user terminal. The commercial transaction document to be browsed is provided as document data or a printing product.

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Hiroshima, Japan

Shinya Yamasaki