Fuji Xerox Co., Ltd.

Shinsuke Tsuda

Yasuhiro Mori

Takeshi Fukui

Nobuhide Kawabata

An information processing apparatus includes an abnormal status detector and a display controller. The abnormal status detector detects an abnormal status of an image forming apparatus. The display controller controls, when the abnormal status detector detects the abnormal status, such that operation procedure images which are associated with plural operations defined in advance as operations to be performed by an operator in the abnormal status of the image forming apparatus are displayed on a display on which an operation screen regarding the image forming apparatus is displayed. When receiving a first operation which corresponds to a first operation procedure image displayed on the display, the display controller displays a second operation procedure image which corresponds to a second operation which is defined as the operation next to the first operation among the plural operations.

Information processing apparatus, information processing method, and non-transitory computer readable medium

An image processing apparatus includes multiple image processing units, a detector, and a distribution unit. The multiple image processing units perform image processing to convert image data distributed on a page-by-page basis into raster-format color print data. The detector detects a processing-load cycle of a case where image data is converted into print data on a page-by-page basis. The distribution unit distributes on a page-by-page basis to the multiple image processing units image data included in a received print command and, in a case where it is determined in accordance with the processing-load cycle and the number of the multiple image processing units that pages involving heavy processing loads may be distributed to a specific image processing unit in a non-uniform manner, changes, from a preset distribution order, a distribution order of the multiple image processing units.

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Kanagawa, Japan

Shinsuke Tsuda