Fujitsu Corporation

Fujitsu Limied

Shinji Narukawa

Hiroshi Matsuyama

A computer-readable recording medium stores therein a program for causing a computer to execute a process including: receiving, from an information processing terminal of a user, a start instruction for a conversation with a chatbot and attribute information of the user, obtained by the terminal; obtaining type information of the terminal; referring to a storage storing therein, for each user attribute, script information defining a process related to the conversation, determining, based on the attribute information, the script information to be used, and using the determined script information to start the conversation by the chatbot via the terminal, in response to the start instruction, when the type information corresponds to a specified information processing terminal; and displaying, by the terminal, information enabling selection of the script information, when the type information does not correspond to the specified information processing terminal, and using selected script information to start the conversation.

Recording medium, conversation control method, and information processing apparatus

An information management apparatus starts a conversation with a chatbot on an information processing terminal in response to a received chat start instruction, and based on the content of the conversation, sends recommend information related to a service to the information processing terminal. The information management apparatus sends pass information that enables access to user information received from the information processing terminal, the pass information being sent to an information processing device that corresponds to a provider of the service, when information indicating a desire to use the service is received from the information processing terminal in response to the recommend information. The information management apparatus deletes the user information when receiving from the information processing device, acknowledgment indicating that the service can be provided to the user that corresponds to the user information accessed using the pass information.

Growing community of inventors

Ohta, Japan

Shinji Narukawa