Sbc Properties, L.p.

AT&T Intellectual Property I, LP

Sherri D Pena

Brian Gonsalves

Transmitting network metrics data from disparate client platforms to a service provider for the calculation of performance measurements so that the level of service may be verified. The metrics data is received by the service provider in formats associated with the subscriber's platform. When the metrics data is received by the service provider, it is converted into a host format so that it may be presented to the network subscribers.

Receiving network metrics data from disparate devices and displaying in a host format

An outage reporting method and system are disclosed for a telecommunications system. The outage reporting system includes a processor to record a data element value. The data element value indicates a type of outage that occurred in the telecommunications system, such as an administrative or network outage. The data element value can be sent to a network management system for use by the telecommunications provider, for example, to determine whether or not the telecommunications user should receive a refund.

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Martinez, CA, United States of America

Sherri D Pena