International Business Machines Corporation

Shereen M Oraby

Jalal U Mahmud

Vibha Singhal Sinha

Rama Kalyani T Akkiraju

Anbang Xu

Pritam S Gundecha

Mansurul Bhuiyan

Sabina Tomkins

Md Mansurul A Bhuiyan

A computer-implemented method according to one embodiment includes receiving, utilizing a processor, textual data associated with a conversation between a first participant and a second participant; receiving, utilizing the processor, an objective of the first participant for the conversation between the first participant and the second participant, where the objective is separate from the conversation; determining, utilizing the processor, a dialog act to be entered by the first participant that meets the objective, utilizing a model, including scoring a plurality of proposed dialog acts based on an amount that each proposed dialog act will change a probability of the objective being achieved during the conversation, and determining the dialog act to be entered, based on the scoring; and returning, utilizing the processor, the dialog act to the first participant.

Recommending a dialog act using model-based textual analysis

A computer-implemented method according to one embodiment includes receiving, utilizing a processor, textual data associated with a real-time conversation between a first participant and a second participant; receiving, utilizing the processor, an objective of the first participant for the real-time conversation between the first participant and the second participant; determining, utilizing the processor, a dialog act to be entered by the first participant at a current point in the real-time conversation that meets the objective, utilizing a model, including scoring a plurality of proposed dialog acts based on an amount that each proposed dialog act will change a probability of the objective being achieved during a current point in the real-time conversation, and determining the dialog act to be entered, based on the scoring; and returning, utilizing the processor, the dialog act to the first participant.

A computer-implemented method according to one embodiment includes identifying a plurality of communications each having an associated objective, automatically determining a plurality of dialog acts within the plurality of communications, utilizing a classifier, determining a plurality of features within each of the plurality of communications, training the model, utilizing the plurality of communications and associated objectives, the plurality of dialog acts, and the plurality of features, receiving textual data associated with a real-time conversation between a first participant and a second participant, receiving an objective of the first participant for the real-time conversation between the first participant and the second participant, determining a dialog act to be entered by the first participant at a current point in the real-time conversation that meets the objective, utilizing the model, and determining the dialog act to be entered, based on the scoring, and returning the dialog act to the first participant.

A computer-implemented method according to one embodiment includes receiving, utilizing a processor, textual data associated with a conversation between a first participant and a second participant, receiving, utilizing the processor, an objective of the first participant for the conversation between the first participant and the second participant, receiving, utilizing the processor, a proposed dialog act to be entered in the conversation from the first participant, determining, utilizing the processor, an impact of the proposed dialog act on the objective of the first participant, utilizing a model, and performing, utilizing the processor, one or more actions based on the impact of the proposed dialog act.

Determining an impact of a proposed dialog act using model-based textual analysis

Input of a conversation is received. The conversation includes at least a first user. An utterance of the conversation is analyzed to identify a dialog act attribute, an emotion attribute, and a tone attribute. The dialog act attribute, emotion attribute, and tone attribute are annotated to the utterance of the conversation. The conversation is validated based on the annotated attributes compared with a threshold. The annotated conversation and the validation of the conversation are stored.

Assessing the structural quality of conversations

A computer-implemented method according to one embodiment includes receiving, utilizing a processor, textual data associated with a real-time conversation between a first participant and a second participant, receiving, utilizing the processor, an objective of the first participant for the real-time conversation between the first participant and the second participant, determining, utilizing the processor, a dialog act to be entered by the first participant at a current point in the real-time conversation that meets the objective, utilizing a model, and returning, utilizing the processor, the dialog act to the first participant.

A computer program product for recommending a dialog act to a participant in a conversation according to one embodiment includes a computer readable storage medium having program instructions embodied therewith. The computer readable storage medium is not a transitory signal per se, where the program instructions are executable by a processor to cause the processor to perform a method including receiving textual data associated with a real-time conversation between a first participant and a second participant, utilizing the processor, receiving an objective of the first participant for the real-time conversation between the first participant and the second participant, utilizing the processor, determining, utilizing the processor, a dialog act to be entered by the first participant at a current point in the real-time conversation that meets the objective, utilizing a model, and returning the dialog act to the first participant, utilizing the processor.

A computer-implemented method according to one embodiment includes receiving, utilizing a processor, textual data associated with a real-time conversation between a first participant and a second participant, receiving, utilizing the processor, an objective of the first participant for the real-time conversation between the first participant and the second participant, receiving, utilizing the processor, a proposed dialog act to be entered at a current point in the real-time conversation from the first participant, determining, utilizing the processor, an impact of the proposed dialog act on the objective of the first participant, utilizing a model, and performing, utilizing the processor, one or more actions based on the impact of the proposed dialog act.

A computer program product for determining an impact of a proposed dialog act in a conversation according to one embodiment includes a computer readable storage medium having program instructions embodied therewith. The computer readable storage medium is not a transitory signal per se. The program instructions are executable by a processor to cause the processor to perform a method comprising receiving textual data associated with a real-time conversation between a first participant and a second participant, receiving an objective of the first participant for the real-time conversation between the first participant and the second participant, receiving a proposed dialog act to be entered at a current point in the real-time conversation from the first participant, determining an impact of the proposed dialog act on the objective of the first participant, and performing one or more actions based on the impact of the proposed dialog act.

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Cupertino, CA, United States of America

Shereen M Oraby