Amazon Technologies, Inc.

Sheng-Wei Lin

Jon Robert Ducrou

Alexander Edwards

Lev Zelenskiy

Ryan David Hapgood

Michael John Neville

Tony Li

Uladzimir Silchanka

James Eather

Todd Beckett

Stephen Waits

Jenna Christine Owens

A user location in a parking lot or other designated area may be identified based on sensor data, such as from one or more sensors in or around the designated area. Also within the designated area, a transport location of a transport associated with an order of the user may be identified based on image data provided by one or more cameras remote from the transport. The transport can be controlled to move from the identified transport location to the identified user location.

Camera-controlled self-delivery cart

Upon receiving an indication that a customer is initiating travel to a merchant location to pick up one or more items, sensor data may be obtained by, and received from, a customer device of the customer. After the customer has arrived at the merchant location, the customer may be greeted or otherwise interacted with and a corresponding interaction time may be determined. The service provider may identify one or more stop events based on the sensor data, where a stop event indicates that a customer stopped while in transit to the merchant location. A most recent stop event prior to the interaction time may constitute the customer arriving/stopping at the merchant location, and a corresponding arrival time may be estimated. A wait time of the customer may be determined based on a difference between the interaction time and the arrival time.

Sensor-based customer arrival detection

Systems and associated methods are disclosed for automatically configuring cameras to be associated with a known physical location in response to exposing the camera to a fiducial marker. In certain embodiments, boundaries for a zone of interest within images from the camera can be defined using the fiducial markers physically placed within the physical space.

Automatic camera configuration using a fiducial marker

Systems and associated methods are disclosed to reduce wait time experienced by customers during order fulfillment and pick-up. The system utilizes cameras and automatic license plate recognition (ALPR) to quickly identify vehicles associated with customer accounts and pending pick-up orders upon arrival. Proximity detectors provide an additional layer of vehicle detection. A concierge tool provides manual inputs from a user relating to vehicle or customer status. The system provides for synthesis and fusion of these diverse input types to accurately detect and identify arriving and departing customers.

Identifying vehicles in a parking bay

Growing community of inventors

Carindale, Australia

Sheng-Wei Lin