Honeywell International Inc.

Shawn M Gold

David J Brummet

Michael L Witt

Dennis P L Belletti

A method includes obtaining information associated with a service provider's activities with respect to a computing system, where the service provider's activities include changes to the computing system. The method also includes identifying a specified time period and generating a graphical display containing a service roadmap. The service roadmap identifies one or more of the changes to the computing system that have occurred or will occur within the specified time period. The method further includes, in response to a user selection of one of the changes to the computing system in the service roadmap, updating the graphical display to include additional information about the selected change to the computing system. The characteristics of the service provider's activities could include multiple characteristics related to contractual requirements of a service agreement and multiple characteristics related to performance characteristics of computing devices and computing networks in the computing system.

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Richmond, CA, United States of America

Shawn M Gold