Csc Holdings, LLC

Shashank Somal

Rajesh Khandelwal

Maheshwar Singh

Kathleen Ziet

Christopher Bhim

Mahesh Singh

Systems, methods, and apparatuses disclosed herein can evaluate collections of operational information received from one or more subscriber devices to determine one or more Quality of Experience (QoE) scores for the one or more subscriber devices and/or one or more subscriber premises that are associated with the one or more subscriber devices. Generally, the one or more QoE scores can represent one or more numerically quantitative measures relating to the facilitation of a service by a service provider system. In some embodiments, the one or more QoE scores can represent one or more numerically quantitative measures relating to the experience of one or more subscribers that are associated with the one or more subscriber devices. In these embodiments, the one or more QoE scores can represent numerically quantitative measures of the subjective experience, for example, satisfaction or unsatisfaction, of the one or more subscribers with the service.

Quality of experience (QoE) scoring in a service provider network

Customers at a premises attempting to connect a new wireless device, such as a mobile phone or tablet to an available wireless network (Wi-Fi), receive network login information such as an Wi-Fi SSID (service set identification) and Password through a system generated equivalent QR code that can then be scanned to automatically connect to the Wi-Fi network. The system receives a request for Wi-Fi settings at a premises, identifies customer equipment associated with the premises, identifies an Wi-Fi SSID (Service Set Identification) and password associated with the customer equipment, generates a QR (Quick Response) code representing the Wi-Fi SSID and password, sends the QR code to one or more devices associated with the premises for display and subsequent scanning at the premises.

Formulation and display of wireless connection credentials

Systems, methods, and apparatuses can detect whether an impairment is present within a service provider network. The impairment can cause a service provided by the service provider network to not perform as expected. These systems, methods, and apparatuses can develop multiple network records to record the performance of the service provider network at various instances in time. These systems, methods, and apparatuses can compare these network records among each other to detect for the presence of the impairment within the service provider network. These systems, methods, and apparatuses can thereafter diagnose and/or remedy the impairment when present within the service provider network.

Network records for detecting impairments within a service provider network

Systems, methods, and apparatuses disclosed herein can receive an inquiry from a subscriber of a service that describes a symptom of an impairment within the service provider network that is being experienced by the subscriber which is causing the service to not perform as expected. These systems, methods, and apparatuses can identify a symptom indicator from among multiple symptom indicators that corresponds, or most closely corresponds, to the symptom that is described by the subscriber. Thereafter, these systems, methods, and apparatuses can identify a remediation action from among multiple remediation actions that corresponds to the symptom indicator. In some situations, these systems, methods, and apparatuses can perform the remediation action to diagnose and/or to remedy the impairment within the service provider network.

Growing community of inventors

Levittown, NY, United States of America

Shashank Somal