General Electric Company

Sharoda Paul

Paul Connolly

Brandi Elizabeth Wood

Raju Venkataramana

Piyush Modi

Joseph William Bolinger

A system and method for remotely providing expert assistance receive identification information from a mobile device that is representative of a component and communicate the identification information to remotely located expert personnel. The system and method also receive an expert-identified work scope that includes guidance information for display on the mobile device to guide the operator through diagnosing, repairing, testing, and/or replacing the component. The system and method also store the expert-identified work scope and the identification information such that the expert-identified work scope is associated with the identification information. The system and method compare subsequently received identification information with the stored identification information and automatically select and communicate the expert-identified work scope based on comparing the subsequently received identification information with the stored identification information.

Growing community of inventors

San Ramon, CA, United States of America

Sharoda Paul