Optum Services (Ireland) Limited

Sharenna D Gonzalez

Chirag Mittal

Rajesh Sabapathy

Gourav Awasthi

Rebin Raju

Various embodiments of the present invention provide methods, apparatus, systems, computing devices, computing entities, and/or the like for performing predictive data analysis operations. Certain embodiments of the present invention utilize systems, methods, and computer program products that perform predictive data analysis operations by generating a hybrid class for a multi-party communication transcript data object associated with a predictive entity utilizing a hybrid space classification machine learning model, generating a machine learning-based risk score utilizing a hybrid-class-based risk scoring machine learning model, and generating a hierarchical-workflow risk score using a hierarchical risk score adjustment workflow.

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Ranson, WV, United States of America

Sharenna D Gonzalez