Bank of America Corporation

Shantonu Ghosh

Anurajam Rajagopalan

Sathyanarayana Rajendran

A system accesses data of a failed interaction with a target system from a queue and determines whether the failed interaction is a data failure or a system failure. For a data failure, the system determines a category and whether it can be fixed. If it can be fixed, the system updates the data and reprocesses the failed interaction based on the updated data. If it cannot be fixed, the system deletes the data from the queue and notifies the target system the category of the data failure. For a system failure, the system identifies a system trend of the target system and determines whether it can be fixed. If it can be fixed, the system determines a reprocessing schedule and reprocesses the failed interaction accordingly. If it cannot be fixed, the system deletes the data from the queue and notifies the target system of the system trend.

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Hyderabad, India

Shantonu Ghosh