Genpact Luxembourg S.a.r.l.

Shantanu Ghosh

Vivek Saxena

Lavi Sharma

Vikram Jha

Rajesh Sanghvi

Harmeet Kaur

Rajesh Sanghavi

The present disclosure relates to determining automation potential of a process by dividing the process into subsidiary processes corresponding to five hierarchical tiers, assessing the subsidiary processes by selecting a value for each of one or more parameters for each of the subsidiary processes at the tier five, computing a score for the subsidiary processes at the tier five based on the selected values, identifying a category of automation for the subsidiary processes in the tier five based on the score for the subsidiary processes at the tier five; determining an automation potential indicator for the subsidiary processes in the tier five based on the category of automation and the score; computing a maximum automation potential indicator and an automation potential indicator at each hierarchical tier based on a maximum automation potential indicator and an automation potential indicator at immediately lower tier to compute the automation potential for the process.

System and method for determining automation potential of a process

A method and apparatus for assessing the health of a process is provided where the health of a client's process is assessed across a plurality of dimensions based on computing a process health index. The process health index is computed by determining a sub-process health index across a plurality of dimensions for the sub-processes comprising the process. The sub-process health index across different dimensions is determined based, at least in part, on responses to a set of evaluators and the dimensional weight value assigned to each of the dimensions. The response to each evaluator is an option selected from a plurality of weighted options. The sub-process health index is then stored. A process health index is calculated based on the sub-process health index for each sub-process across a plurality of dimensions and the sub-process weight value assigned to each of the sub-processes. The process health index is stored and used to assess the health of a client's process.

System and method for assessing client process health

Growing community of inventors

Gurgaon, India

Shantanu Ghosh