United Services Automobile Association (Usaa)

Shanna Ruth Limas

Cleburne Robinson Burgess

Michael J Allen

Ramsey Devereaux

Kathleen L Swain

Spencer Read

Daniela M Wheeler

David S Franck

William Chandler

Richard Paul Proft

Teddy J Voutour

Michael Patrick Burns

Ramon M Lopez

John H Amstutz

Pamela Glimm Diener

Theron Daniel Smelser

Katherine Virginia Lamb

Roberta Urrutia

Jeffrey Alan Smith

Regina Rose Van Nest

Jennifer Lynn Darland

Jon Daniel McEachron

Leonard S Funari

Natalya Lohinova Jeffords

Sheryl Lane Niemann

Suresh Chakravarthy Susarla

Samir Hojat

James Shamlin

Everett Russell Freeman James

Philip Ryan Jensen

Methods and systems for providing automated methods of inspections that facilitate loss reporting and resolution are described. In some embodiments various remote evaluation tools are provided to collect information from remote locations. This information can be used to generate automated damage estimates which in turn can be used to direct the ordering of supplies, materials, and other resources. In addition, pre-damage and post-damage evaluations of an insured property may be collected using the remote evaluation tools. These evaluations can be used by adjusters (human adjusters and computer-based adjusters) to identify damage and process claims more efficiently.

Automated methods of inspection

A method and system for managing user interactions with at least one product via an external platform are disclosed. When a threshold number of user inputs associated with user-specific data is detected, the system verifies the user's identity by sending a verification message through the platform's messaging application and receiving client-specific information in response. Upon successful verification, the system requests personal data relevant to the product. If the requested data includes confidential information, the system provides a link redirecting the user to a secure application, separate from the external platform, to securely transmit the data request and receive the confidential information.

Client identification and management across multiple social platforms

Systems, methods, and computer-readable media are provided for online communication tools. A system can include a text module configured to receive short message service text data and text data from an internet-based messaging application; a video module configured to receive previously recorded video data and data from an internet-based video chat application; and an audio module configured to receive audio information from a telephone network and a voicemail messaging system.

Systems and methods for integrated communications

Methods and systems for facilitating loss reporting and resolution are described. In some embodiments, a method includes identifying a bounded geographical area affected by a weather event potentially causing property losses to customers of an insurer. The weather event may have an intensity profile in the bounded geographical area. The method further includes generating a customer density profile in the bounded geographical area and predicting resource utilization based on the customer density profile and the weather event intensity profile in the bounded geographical area.

Intelligent methods of inspection for property and casualty insurance claims

Methods and systems described in this disclosure can identify, from a social media listening device, content items posted by a plurality of users, where each of the content items is associated with a social handle. Each of the content items can be mapped to a user identifier associated with a user or a potential user of a service using the social handle. A subset of the mapped content items can be created by selecting the mapped content items that correspond to an event based on content. The mapped content items are then categorized based on the corresponding events in the content items. Service or product opportunity leads can be determined from the mapped and categorized content items.

Methods and systems for generating and using content item leads

A method comprises providing, via a server, access to a claim wall for an insured party and an insuring party, wherein the claim wall comprises a website page associated with an insurance claim, wherein the website page includes an interface configured to receive input from at least one of the insured party or the insuring party, wherein the website page displays one or more tasks associated with the insurance claim, and wherein the claim wall is configured to be output to a user interface as one or more entries on the website page; receiving, via the server, information that a status of the one or more tasks has changed; and populating an entry of the claim wall with status information regarding the status change of the one or more tasks.

Method and system for enabling interactive communications related to insurance data

A computer device and method for processing data to detect modifications to insured property. Received is specification data regarding modifications to be made to insured property in connection with an insurance claim. Also received is data from one or more sensor devices associated with the insured property indicative of a status regarding modifications made to the insured property. Analysis is performed on the received specification and data to determine whether one or more predefined conditions for the insurance claim is satisfied regarding the modifications to be made to the insured property.

Determining status of building modifications using informatics sensor data

Methods, systems, and apparatus, including computer programs encoded on computer storage media, for determining a transfer option for transferring a call. One of the methods include receiving, by a call assistant engine, a keyword related to information provided by a user to an agent during a call; generating, by the call assistant engine, follow-up questions to be displayed on a user device of the agent in an interactive format, the first follow-up question being generated based on the keyword, each of the following follow-up questions being generated based on an answer of the agent to the previous question; and determining, by the call assistant engine, based on answers of the agent to the follow-up questions, a transfer option for transferring the call.

Virtual assistant interface for call routing

A notification is received that a first user device and a second user device would like to share a data set. The data set is retrieved from a database. A first security level associated with the first user device and a second security level associated with the second user device is retrieved. The data set is provided to the first user device and the second user device in accordance with the first security level and the second security level.

Systems and methods for integrated communication

The present embodiments relate to identifying a user on an external platform as a client of an entity and managing interactions with the user. An input provided by the user on an external platform can be parsed to derive user-specific social media data for the user. The user-specific social media data can be compared with client information maintained in a client database and a harvested social media database to identify the user as a client. A verification message can be sent to the user via a messaging application of the external platform to receive semi-private client data and verify the identity of the user. A response can be generated for the user based on client information. The response to the user can include a link to a secure messaging application to enable secure data communication between the user and the client.

The present disclosure relates generally to a system that includes a storage component that stores data and a processor. The processor may install an application using a portion of the storage component, partition the portion of the storage component from a remaining portion of the storage component, and execute the application via the portion of the storage component.

Determining and initiating insurance claim events

A system may include sensors associated with structures, such that the sensors acquire data sets associated with the structures. The processor receives the data sets from the sensors, determines environmental conditions associated with the structures over a period of time, and determines a structural condition associated with one of the structures based on the data sets. The processor also determines a maintenance condition associated with the one of the structures based on one of the data sets, determines operating parameters associated with appliances within the structure based on the one of the data sets, and determines habits of occupants associated with the one of the structures based on the one of the data sets. The processor then adjusts properties of an insurance policy associated with the one of the structures based on the environmental conditions, the structural condition, the maintenance condition, the operating parameters, the habits, or any combination thereof.

Determining insurance policy modifications using informatic sensor data

A method comprises generating a claim wall comprising a website page and associated with the insurance claim, providing access to the claim wall for an insured party, an insuring party, and a third party service provider, generating a claim entry associated with the insurance claim including one or more tasks for processing of the insurance claim, and posting the claim entry including the one or more tasks on the claim wall.

Growing community of inventors

San Antonio, TX, United States of America

Shanna Ruth Limas