United Services Automobile Association (usaa)

Shane Michael Steinert

Michael Joseph Gaeta

Christina N Nickel

Samantha Sprague

William Leland Fehlman, Ii

David Charles Hardage

Rajila Vinod

George Pinkosky

People provide content such as a recorded text or audio on various platforms, such as recorded telephone lines, social media, or web chats. The techniques described in this patent document can be used to obtain a set of topics that characterize the words in the recorded text or audio for each platform. By identifying topics being discussed on several platforms and by correlating topics between the platforms, a multi-channel topic orchestration server can generate a timeline that shows when the topic appeared on the various platforms.

Multi-channel topic orchestrator

Techniques are described for training a learning machine. One of these methods includes tracking interactions between a customer and customer service agents. The method includes generating a training set based on the tracked interactions. The method also includes generating a trained learning machine comprising training a learning machine using the training set.

Customer service learning machine

A tangible, non-transitory machine-readable medium includes machine-readable instructions that, when executed by one or more processors, cause the one or more processors to receive a plurality of data inputs from one or more databases, determine a plurality of geofences based at least in part on the plurality of data inputs, and determine a plurality of scores based at least in part on the plurality of data inputs. Each score of the plurality of scores is associated with a geofence of the plurality of geofences. The machine readable instructions, when executed by the one or more processors, also cause the one or more processors to generate a model comprising the plurality of geofences and the plurality of scores, and to output a driving route based at least in part on the plurality of geofences and the plurality of scores.

Driving assistance systems and methods

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San Antonio, TX, United States of America

Shane Michael Steinert