Avaya Inc.

Lucent Technologies Inc.

Precache, Inc.

Other

Koopid, Inc

Extreme Networks, Inc.

Shalini Yajnik

Anjur Sundaresan Krishnakumar

Parameshwaran Krishnan

Navjot Singh

Jon Louis Bentley

Yennun Huang

Jean Meloche

Mehmet Balasaygun

Heinz Teutsch

Min Lee

Sampath Rangarajan

Venkatesh Krishnaswamy

John Meiners

Balakrishnan Narendran

Tsu-Wei Chen

Chih-Mei Lin

David Skiba

Prathima Agrawal

Ajita John

Sachin Garg

Joann J Ordille

Ramanujan Kashi

Kundan Singh

Ping-Fai Yang

Pi-Yu Chung

James Paul Sienicki

Frank John Boyle, Iii

Deron Liang

Chia-Yen Shih

Omer Boyaci

Michael J Sammon

Lynne Shapiro Brotman

Frank John Boyle

Frederick Peter Block

Laurent Philonenko

P Krishnan

Colin Lingwood Mallows

Alex W P Fung

Radu Teodorescu

Chung-yih Wang

Sameh Gobriel

Chung-Yih Wang

J&uuml;rgen Sch&ouml;nw&auml;lder

Adrianus Petrus Antonius Van Moorsel

Kirak Hong

Stanko Dimitrov

Chuanwen Chen

Pankaj Jalote

Ranjith Vasireddy

Sridhar Vasireddy, Legal Representative

A method for generating and communicating communication components over a messaging channel is provided. The method includes (i) presenting a structured micro block based on a conversation in a form of unstructured natural language in the messaging channel between a user and an agent (ii) incorporating the structured micro block that collects strongly typed information from the user as a part of the conversation in the messaging channel, (iv) generating a structured workflow by interleaving the structured micro block with the unstructured natural language, and (v) communicating the structured workflow over the messaging channel for enabling the user to perform one or more operations.

System and method for generating and communicating communication components over a messaging channel

A security event that is associated with one or more communication devices is detected. For example, the security event may be an unexpected change in data being sent from a communication device outside an enterprise. In response to detecting the security event, a Virtual Service Network (VSN) is created that isolates one or more communication devices that may pose a security risk. A corrective action to mitigate the security event is then implemented. For example, the corrective action may be to dynamically instantiate a firewall on the VSN that blocks the transfer of data from the communication device outside the enterprise. This allows an administrator to review the security event and take further action if necessary. Because the VSN with the firewall is created dynamically, the network remains secure while the security event is investigated.

Dynamic firewalls and forensic gateways

A method for generating a rich persistent conversation history from structured and unstructured information using a communication protocol is provided. The method includes (i) receiving media contents associated with conversations from messaging channels, (ii) selecting a set of selected messaging channels from where the media contents are received, (iii) demarcating boundaries in each of the media contents associated with the conversations based on an activity of users, (iv) inserting segmentation demarcations to a first conversation to differentiate the first conversation from a second conversation, (v) determining communication elements for each conversation associated with the segmentation demarcations on each messaging channel, (vi) generating a conversation snippet by linking the communication elements for each messaging channel, (vii) linking conversation snippets to generate a segment associated with the conversation for each messaging channel using lexical and non-lexical features and (viii) generating the rich persistent conversation history by linking segments from the messaging channels.

System and method for generating a rich persistent conversation history using a communication protocol

Embodiments disclosed herein provide methods, systems, and computer readable storage media for intelligently presenting surveillance information on a mobile device. In a particular embodiment, a method provides receiving video streams each comprising video captured of a location of a premises under surveillance. The method further provides determining a device location of the mobile device in the premises and selecting at least one video stream of the video streams based on the device location and the location captured in the video of each video stream. The method also provides transferring the at least one video stream to the mobile device.

Intelligent presentation of surveillance information on a mobile device

Embodiments disclosed herein provide systems, methods, and computer-readable media for accessing a wearable computing system using randomized input origins for user login. In a particular embodiment, a method provides presenting a user with a first origin on which user login information is based, wherein the first origin is randomly selected from a plurality of possible origins. The method further provides, receiving first motion information from the user indicating a first position relative to the first origin that corresponds to a first element of the user login information. Upon receiving the user login information, the method provides determining whether the user login information authorizes the user to access the wearable computing system.

Access to a wearable computing system using randomized input origins

Systems, methods, and non-transitory computer-readable storage media for implementing real-time transport control protocol (RTCP) to obtain end-to-end session information. The system receives an RTCP extension that is associated with an RTCP packet in a communication session. The RTCP extension may include an instruction for transmitting RTCP data based on a triggering event. The RTCP extension can be configured to propagate along the communication session. Next, in response to the triggering event, the system can transmit the RTCP data to an address defined by the instruction as a destination address for receiving information associated with the triggering event.

System and method for end-to-end RTCP

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for generating an end-to-end quality indication associated with a communication session. Based on a real-time transport control protocol message, the system identifies a media path associated with a communication session. Next, the system determines a respective media leg quality for a plurality of media legs in the media path. Based on the respective media leg quality, the system then determines a media path quality. The system can also generate a media quality indication based on the media path quality, and display the media quality indication.

System and method for end-to-end call quality indication

To allow more non-enterprise communication endpoints to communicate without having to allocate an extension for every non-enterprise communication endpoint, a request is received to communicate with an enterprise communication system from a non-enterprise communication endpoint. A temporary password is associated with a dynamic communication address (e.g., from a group of dynamic extensions). The temporary password and the dynamic communication address are sent to the non-enterprise communication endpoint. The non-enterprise communication endpoint registers with the communication system using the temporary password and the dynamic communication address. A communication session is established between the non-enterprise communication endpoint and an enterprise communication endpoint using the dynamic communication address. The temporary password is then disassociated from the dynamic communication address, thus freeing up the dynamic communication address for use with another non-enterprise communication endpoint.

Distribution of ephemeral extension to communication sessions

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for a communication session identifier. A communication session identifier can act as a virtual relay between conference participants, forwarding emails, phone calls, attachments, messages, and other information from a central address associated with the communications session identifier. In this manner, a user who desires to communicate with other conference participants only needs to send the communication to the communication session identifier, which in turn distributes the communication to the other parties. These communications can include emails, social networking messages, instant messaging, voice messages, and other forms of communication.

System and method for a communication session identifier

The present disclosure is directed to systems and methods that include measuring a luminance; comparing the luminance to a predetermined luminance threshold; and if the luminance is below the predetermined luminance threshold, determining a proximity to an external device.

Device proximity detection

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for accomplishing a virtual call on hold. A client communication device, such as a telephone, smartphone, or computer, receives a notification of a communication session to which the user is invited, and establishes a relationship with the communication session. Alternatively, a server associated with the communication session can establish the relationship with the client communication device. Then, the communication device can present an indication of the relationship with the communication session for a duration of the communication session, such that the user can join the communication session at will via a communication channel, and such that the communication channel is not occupied by the communication session unless or until the user joins the communication session. The communication session can be a conference call, video conference, a multi-modal chat wherein multiple users communicate via different modalities.

System and method for virtual call hold

Method to transfer a communication session to a mobile device, including: receiving by use of a first communication channel an information message comprising an identification of the communication session and an identification of a communication client hosting the communication session; sending by use of a second communication channel a join request; joining the communication session; and sending by use of the second communication channel a confirmation message confirming the transfer of the communication session. Furthermore, a method to transfer a communication session from a mobile device to a nonparticipating computer, including: receiving by use of a first communication channel an information message comprising an identification of the nonparticipating conference-enabled computer; sending by use of a second communication channel a request to push the communication session to the nonparticipating computer; receiving a confirmation; and optionally closing the communication session on the mobile device.

Fixed mobile convergence for audio and web conference sessions using barcodes

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for implementing real-time transport control protocol to obtain an end-to-end encryption and security status of a communication session. The system collects real-time transport control protocol messages associated with a communication session, wherein the real-time transport control protocol messages are generated by devices in the communication session, and wherein the real-time transport control protocol messages include security information associated with the communication session. Then, based on the real-time transport control protocol messages, the system determines a security status associated with the communication session. The system can also generate an indication of the security status associated with the communication session. Further, the system can generate an indication of the security status of a communication session on a per participant basis.

System and method for end-to-end encryption and security indication at an endpoint

Method for scheduling and implementing an electronic meeting conducted among remotely-located users communicating with an agenda server, including: accepting a meeting agenda that includes a plurality of topics, a quorum, an identification of resources used by each topic, an identification of data used by each topic, and an identification of data produced by each topic; partitioning the meeting agenda into at least a first and second group of topics; searching for data dependencies between the first and second groups of topics; searching for resource dependencies between the first and second groups of topics; if data dependencies or resource dependencies are found between the first and second groups of topics, then repartitioning the meeting agenda until the data dependencies and resource dependencies between the first and second groups of topics are reduced below a predetermined dependency threshold; and concurrently scheduling and executing the first and second groups of topics.

System and method for concurrent electronic conferences

A customer uses an in store kiosk to establish a communication session, such as a video communication session between the kiosk and an agent in a contact center. The customer can transfer the communication session to the customer's personal mobile communication device by selecting to transfer the communication session at the kiosk. A presence of the customer's personal mobile communication device is detected. The presence of the customer's personal mobile communication device can be detected by the use of various technologies, such as Near Field Communications or scanning a code on the kiosk from the mobile communication device. In response to detecting the presence of the mobile communication device the communication session is transferred from the kiosk to the mobile communication device using a communication application in the mobile communication device.

Call center customer service kiosk

Growing community of inventors

Berkeley Heights, NJ, United States of America

Shalini Yajnik