Bank of America Corporation

Shalini Johar

Kevin Cole

Christopher Keith Restorff

Diane S Cannato

Gregory Hugh Gunn

Prashanth Vallabhaneni

Caitlin Rose Chrisman

Ashley Lauren Rozek

Murlidhar Reddy Gummakonda

Pamela Fong

An entity may generate generic notifications for transmittal to a plurality of customers. One of the notifications may not be properly customized for a customer to whom the notification is scheduled for deployment. A system is provided that generates and refines generic notifications using artificial intelligence ('AI'). The system may include an application server running an AI engine for periodically monitoring, at a given point in time, historical customer data relating to less than a predetermined number of customers to ensure reduced, relative to a predetermined baseline, processing usage. The AI engine may determine, during the monitoring, that notifications transmitted by the platform to one of the customers have failed to elicit a positive response from the customer. The determination may prompt the AI engine to put the generic notification on hold for the customer and to perform additional steps to alter the generic notification to a targeted notification.

AI system for processing historical data to identify and reconfigure prescheduled, suboptimal events

Growing community of inventors

San Jose, CA, United States of America

Shalini Johar