International Business Machines Corporation

Nuance Communications, Inc.

Lenovo (singapore) Pte. Ltd.

Shailesh B Gandhi

Peeyush Jaiswal

Pradeep Parsram Mansey

Anilkumar B Patel

Victor S Moore

Thomas Edward Creamer

Gregory L Toon

James Robert Lewis

Fang Wang

Naveen Narayan

Brent L Davis

Yu-Cheng Liu

Vanessa Vincenzi Michelini

Joan Micheals

A method of accessing voice services through a personal computing system can include receiving, in the personal computing system, a telephone call from a user registered with the personal computing system, wherein the user is remotely located from the personal computing system, receiving a user spoken utterance over the telephone call, and speech recognizing the user spoken utterance to determine a request for a voice service. The method further can include formatting an electronic message according to the request for a voice service and sending the electronic message over a communications network to a remote computing system in accordance with the request for a voice service. Also, the method can include processing and formatting a response received from the remote computing system and playing back audio to the user over the telephone call.

Personal home voice portal

A method of monitoring for security events using a speech recognition system can include receiving a sound signal within the speech recognition system and determining at least one attribute of the sound signal. The attribute of the sound signal can be compared with one or more acoustic models associated with a security event. The method can further include identifying the sound signal as a security event according to the comparing step.

Method, system, and apparatus for monitoring security events using speech recognition

A method for monitoring an Internet connection can include the step of detecting a connectivity problem with a household Internet connection. A problem contact point can be determined. A communication connection that is different from the household Internet connection can be established with the contact point. For example, a voice connection can be established with the contact point. A problem notification can be conveyed to the contact point through the established communication connection.

Household internet connection monitoring and troubleshooting through voice based telephony devices

A method, system and computer-usable medium for optimizing retrieval of customer data needed to handle a call are presented. The method includes the steps of receiving a call at a data center; initiating a query for a business data related to the call; creating a key that identifies the business data related to the call; pre-fetching the business data using the key with a lookup table; caching the pre-fetched business data; attaching the key to the call; routing the call with the attached key to a desktop agent; receiving a request from the desktop agent for the pre-fetched business data; retrieving the cached pre-fetched business data; and transmitting the cached pre-fetched business data to the desktop agent.

Pre-caching mechanism for optimized business data retrieval for CTI sub-systems

A method () and system () for using a biometrically enabled password can include an input device () capable of entering a password entry and a processor () coupled to the input device. The processor can monitor (or) a cadence such as monitoring a keystroke signature, store the cadence of the password entry, compare () the cadence of a subsequent password entry with the cadence of at least one previous password entry, establish () a stability metric with respect to the cadences compared, and require () both the password entry and the cadence once the cadence meets the stability metric. The processor can require only the password entry until the stability metric for the cadence is achieved. The processor can also determine () if the password entry is new and optionally require () only the password entry to enter the system if determined as new.

Method and system for establishing a biometrically enabled password

A solution for determining the accuracy of a speech recognition system. A first graphical user interface (GUI) is provided for selecting a transaction log. The transaction log has at least one entry that specifies a speech recognition text result. A second GUI is also provided for selecting at least one audio segment corresponding to the entry. The second GUI includes an activatable icon for initiating transcription of the audio segment through a reference speech recognition engine to generate a second text result.

Graphical user interface for determining speech recognition accuracy

A method of determining the accuracy of a speech recognition system can include identifying from a log of the speech recognition system a text result and attributes associated with the text result. An audio representation from which the text result was derived can be accessed. The audio representation can be processed with a reference speech recognition engine to determine a second text result. The text result can be compared with the second text result to determine an accuracy of the speech recognition system.

Determining speech recognition accuracy

A method for handling an off-hook event can include the step of detecting an off-hook event with a modem communicatively linked to a circuit loop in which the off-hook event occurs. The detection can be based upon audible information conveyed within the circuit loop. At least one programmatic action can be initiated with a computing device communicatively linked to the modem. An off-hook notification can be conveyed as a result of the programmatic action.

Off-hook notifier

A client simulator for simulating client behavior in groups or individuals to telephone services in a test system for testing telephone services between subscribers in a PSTN and clients in a distributed information network, for example, the Internet (IP Network), prior to availability of the telephone services to the subscribers and clients. A processor is coupled to a TCP/IP data network linked to the PSTN via a System Control Point (SCP) and the IP Network via an application server. A storage means is coupled to the processor through input/output registers and includes stored instruction for a parent process and a pool of client processes. e storage means further includes: a) a test input data file which contains client behavior profiles of either groups or individual client processes to call data messages; b) a logger queue file which allows the parent process to write event messages indicating start or stopped client processes with time stamp; c) a client information file which contains information and data for the total number of processes identified as being part of the test; d) a stopped client file used to track client processes that have stopped. The parent process is responsible for reading the test input data file and passing the client process behavior profile to the client processes. Each client process is responsible for returning state information to the PSTN; call handling actions and providing call handling statistics. The client process includes a client behavior control functions which processes and maintains the behavior parameters passed by the parent process. The behavior function, inter alia, accepts the call message, forward the call message according to the client behavior profile. The client process further includes a send/receive function to read and write to the registers coupled to the TCP/IP data network and support voice over IP protocols. A test originated by the PSTN is passed to the test input data file by the SCP and application file. The parent processes passes the call message to the client process. The client process provides a variety of call handling options including (a) accepting the call on the client's PC; sending a voice message to the caller. The call data messages responses are sent back to the SCP through the application server. The SCP directs the PSTN on how to handle the message call response.

Client simulator and method of operation for testing PSTN-to-IP network telephone services for individual & group internet clients prior to availability of the services

A billing processing method is disclosed for a telephone system comprising at least one central office switching system, wherein a peripheral subsystem is connected to the central office switching systems via a call connection channel, the peripheral subsystem comprising means for providing at least one auxiliary call processing capability via the call connection channel; and the peripheral subsystem comprising means for providing billing information out to a central office communication network. The billing processing method comprising the steps of: (1) receiving raw billing data from the peripheral subsystem; (2) associating the raw billing data with a formatting object; (3) converting the raw billing data as specified in the formatting object into a formatted data object; and (4) outputting the data object to the central office communication network.

Billing formatter for telephone systems utilizing intelligent

A billing system and method is disclosed for a telephone system comprising at least one central office switching system, wherein a peripheral subsystem is connected to the central office switching systems via a call connection channel, the peripheral subsystem comprising means for providing at least one auxiliary call processing capability via the call connection channel. The a billing system comprises: a billing generation means running on said peripheral subsystem for generating billing data related to said auxiliary call processing capability; a collecting means for collecting said billing data; formatting said billing data to a specified formatted output and outputting said formatted output to said central office communication network.

Growing community of inventors

Boca Raton, FL, United States of America

Shailesh B Gandhi