General Electric Company

Shailendra Singh

Sridhar Dasaratha

Tapan Shah

Mathews Matson Chavarukattil

Karthika Ravigopal Nair

Siva Sateesh Irinki

A method for maintenance of a machine among a fleet of machines includes receiving a service request corresponding to the machine. The method also includes obtaining a service architecture corresponding to the fleet of machines. The service architecture includes a service dictionary and a plurality of classification schemes organized in a tree data structure. The method also includes processing the service request based on the service dictionary and a text parsing technique to generate a list of descriptive words. The method includes generating a recommendation based on the list of descriptive words and the service architecture. The recommendation includes at least one of an on-line repair activity, an on-site repair activity and a part replacement activity. The method also includes servicing the fault condition of the machine based on the recommendation.

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Bengaluru, India

Shailendra Singh