Nice Systems Ltd.

Nice Ltd

Shai Shermister

Oren Pereg

Ilan Freedman

Eytan Bar

Gili Aharoni

Lior Arussy

Yifat Meidav

Yair Dolev

Talia Falik

Moshe Wasserblat

Moshe Waserblat

Roy Adar

Shay Gabay

Motti Nisani

Doron Sitbon

Dafna Levi

An apparatus, system and method for multimedia capturing, logging and retrieval are disclosed. The apparatus provides time synchronized voice and data interactions capturing and logging, secured playback and retrieval functionality for dispute resolution, for detecting negative and positive conduct, for business analysis and performance, and for quality management. The apparatus provides for synchronization and association of multi-media interactions for financial transactions in order to provide for the retrieval, playback, and review of the transaction-specific events in their temporally correct and integrated sequence.

Apparatus, system and method for dispute resolution, regulation compliance and quality management in financial institutions

An apparatus and methods for capturing and analyzing customer interactions the apparatus comprising interaction information units, interaction meta-data information units associated with each of the interaction information units, a rule based analysis engine component for receiving the interaction information, an adaptive database, an interaction capture and storage component for capturing interaction information, a multi segment interaction capture device, an initial set up and calibration device and a pre processing and content extraction device.

Method, apparatus and system for capturing and analyzing interaction based content

The present invention provides a method and apparatus () for capturing and analyzing customer interactions, the apparatus comprising a multi-segment interaction capture device (), an initial set up and calibration device (), a pre-processing and context extraction device () and a rule-based analysis engine ().

Method apparatus and system for capturing and analyzing interaction based content

An apparatus and method for multimedia content based manipulation. The method comprises the masking at least one part of the segment of an interaction, said masking can include the hiding, blurring, or alternatively, the enhancing or focusing on a region of interest.

Apparatus and method for multimedia content based manipulation

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Raanana, Israel

Shai Shermister