Cox Communications, Inc.

Shahrzad Hariri

Sung-eun Kim

Andrew Joseph Milley

David Hicks

Timothy Andrew Cotter

Bradley Wilton Napier Pfaff

Randale Geray Keasler

Ajay Bahukhandi

Gina L Ignatowski

A network, such as a hybrid fiber-coaxial (HFC) network, may comprise a plurality of nodes. Each node may facilitate transmission of service signals between a service provider and a plurality of subscribers. If a node's utilization is determined to be above a predetermined threshold that is indicative of congestion on the node, a system associated with the service provider and/or a third party service may identify a subset of subscribers with excessive data usage. For example, the system may receive usage data for each subscriber serviced by the node, and compare the usage data to a total usage data among the subscribers serviced by the node and/or a standard to identify the subset. Once identified, the system may determine a cause of the excessive data usage for each subscriber within the subset, and determine an action to be performed based on the cause to alleviate the congestion on the node.

Identification and resolution of excessive data usage to alleviate network congestion

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Dunwoody, GA, United States of America

Shahrzad Hariri