Vmware, Inc.

Shafi Khan

Darren Brown

Apolak Borthakur

Paul Pedersen

Xing Wang

Jinyi Lu

Gopal Harikumar

Automated methods and systems described herein are directed to identifying potential root causes of a problem in a data center. Methods and systems receipt an alert or other notification of a problem occurring in a data center and a time when the problem was noticed. A search window is created based on the time and a stream of log messages generated in the search window is converted into a time dependent metric. An anomaly detection technique is applied to the metric to determine a start time of a problem. Logging events and key phrases in the log messages are identified in the search window and presented as potential root causes of the problem. The potential root cause may then be used by system administrators and/or tenants to diagnose the problem and execute remedial measures to correct the problem.

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Palo Alto, CA, United States of America

Shafi Khan