Citrix Systems, Inc.

Shadi Muklashy

Brian Green

Derek Piasecki

Darin Sullivan

Anthony Spataro

Vishal Mittal

A graphical user interface displays performance data related to a communication session between a first computing device and a second computing device. The graphical user interface comprises a first graphical element and a second graphical element. The first graphical element has a number of sections that represent respective physical portions of a connection between the first computing device and the second computing device. Each of the sections displays the performance data of a current session for that respective physical section. The second graphical element displays corresponding performance data for a predetermined number of previous sessions between the first computing device and the second computing device.

Methods and interfaces for displaying performance data related to a current remote access session

A first support node and a third node provide online collaborative support to a customer node over a computer network. An online support session facilitating, at least in part, bi-directional communication between the customer node and the first support node is established. The third node is also connected to the online support session and receives support session information from the customer node. In addition, information is communicated bi-directionally between the first support node and the third node.

Systems and methods for providing online collaborative support

A method of supporting multiple display configurations in a remote access environment, the remote access environment having a host computing device in communication with a viewer computing device comprises: receiving from a host computing device, by a viewer computing device having one or more viewer displays, a list of rectangles, each rectangle representing the boundaries of one of a plurality of host displays; presenting, by the viewer computing device to an end-user of the viewer computing device, a graphical user interface including means for selecting a configuration for displaying a window representing screen data of the plurality of host displays in the viewable area of the one or more displays of the viewer computing device; and displaying in the selected configuration, by the viewer computing device, the window representing the screen data of the one or more host displays. Corresponding systems are also described.

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Pasadena, CA, United States of America

Shadi Muklashy