Sk Marketing & Company, Co., Ltd

Seung-Woo Chung

Jeong-Hun Lee

Do-Sung Kim

Kwan-Sik Yoo

Dong-Soon Min

A QoS call routing system using a counselor and a speech recognition engine comprises a speech recognition engine for recognizing speech and outputting characters and speech recognition results; a first counselor group terminal for reproducing the client's speech file to a counselor of a first counselor group so that the counselor may recognize the speech when the speech recognition result by the speech recognition engine is less than a reference value; a second counselor group terminal for allowing a counselor of a second counselor group to hear the client's speech so that the counselor may recognize the speech when the recognition by the counselor of the first counselor group has failed; and an IVR server for controlling the engine and terminals to provide information to the client.

Growing community of inventors

Gyeonggi-do, South Korea

Seung-Woo Chung