Kakao Corporation

Seung Hwan Lee

Han Yong Park

Jun Kyu Park

Geon Woo Kim

Hye Jin Oh

Chan Hui Seok

Jae Il Lee

Provided are a method and apparatus for providing a counseling service. A method of operating a counseling center server interworking with an instant messaging service includes acquiring, based on an input of a first user for requesting counseling through a channel of a second user registered in the instant messaging service, a counseling type of the requested counseling, creating a first type of counseling ticket corresponding to unmanned counseling or a second type of counseling ticket corresponding to manned counseling based on the counseling type, monitoring a state change event that changes a state of the counseling ticket, and controlling an interfacing object included in a chat interface for counseling provided to a terminal of the first user to correspond to the channel to indicate the counseling type and the changed state of the counseling ticket.

Growing community of inventors

Seongnam-si, South Korea

Seung Hwan Lee