Other

Ochopee Big Cypress LLC

Distributed Software Development, Inc.

Sergey Zaks

Sanford J Morganstein

Georgi Akkuratov

Peter B Boswell

Systems, apparatuses, and methods for authenticating an individual. A representation of an utterance is received. A candidate record is identified from among a plurality of candidate records by comparing the representation of the utterance with stored utterance data according to a match parameter. An identity of the individual is verified by comparing received ambiguity information with stored ambiguity resolution criteria. If a candidate record is not found, a new record associated with the individual may be created. The individual may be allowed access to a secured resource.

Authenticating an individual using an utterance representation and ambiguity resolution information

In one embodiment, a system authenticates a caller before providing the caller with access to one or more secured resources. Identification and verification data is stored during system enrollment of known persons. A processing system, in a current call initiated by a caller and prior to identification of the caller, receives voice-based information for the caller including a digital representation of a telephone number spoken by the caller in the current call, the received information including voice-based identification information and voice-based verification information for the caller. The processing system automatically compares the received identification information and the received verification information for the caller with the stored identification and verification data for known persons, respectively, to uniquely identify and verify the identity of the caller as a particular known person. The processing system authenticates the caller for access to the one or more secured resources in response.

Authenticating a caller before providing the caller with access to one or more secured resources

A system ( ) for identifying an unidentified customer ( ) includes a database ( ) that contains utterance data ( ) corresponding to a known customer. A processing system ( ) coupled to the database ( ) receives utterance information corresponding to the unidentified customer ( ) at the point of sale and compares the utterance information with the utterance data ( ) to identify the unidentified customer ( ) as the known customer. In response, the processing system ( ) may automatically retrieve stored information ( ) corresponding to the known customer.

System and method for identifying an unidentified customer at the point of sale

A system ( ) for identifying an unidentified person ( ) includes a database ( ) that contains utterance data ( ) and an ambiguity-resolution criterion ( ) corresponding to a known person. A processing system ( ) is coupled to the database ( ) and receives utterance information and an ambiguity-resolution identifier corresponding to the unidentified person ( ). The processing system ( ) compares the utterance information with the utterance data ( ) to identify the unidentified person ( ) as at least one known person. If the processing system ( ) ambiguously identifies the unidentified person ( ) as more than one known person, the processing system ( ) compares the ambiguity-resolution identifier with the ambiguity-resolution criterion ( ) to identify the unidentified person ( ) as a particular known person. In response to identifying the person ( ), the processing system ( ) may automatically retrieve stored information ( ) corresponding to the known customer.

Identifying an unidentified person using an ambiguity-resolution criterion

A system ( ) for identifying an unidentified caller ( ) includes a database ( ) that contains utterance data ( ) corresponding to a known caller. A data communications system ( ) is coupled to the database ( ) and receives utterance information corresponding to the unidentified caller ( ). The data communications system ( ) compares the utterance information with the utterance data ( ) to identify the unidentified caller ( ) as the known caller.

System and method for identifying an unidentified caller

A computer-based system ( ) for identifying an unidentified caller ( ) includes a database ( ) that contains utterance data ( ) corresponding to a known caller. A processing system ( ) coupled to the database ( ) receives utterance information corresponding to the unidentified caller ( ) and compares the utterance information with the utterance data ( ) to identify the unidentified caller ( ) as the known caller. In response, the processing system ( ) provides a call routing option ( ). The call routing option ( ) may include an accept option ( ), a transfer option ( ), or a disconnect option ( ), and may be provided to a called party visually using a personal computer ( ).

Computer-based system and method for identifying an unidentified caller

A system (,) for identifying an unidentified person (,) includes a database (,) that contains utterance data (,) and an ambiguity-resolution criterion (,) corresponding to a known person. A processing system (,) is coupled to the database (,) and receives utterance information and an ambiguity-resolution identifier corresponding to the unidentified person (,). The processing system (,) compares the utterance information with the utterance data (,) to identify the unidentified person (,) as at least one known person. If the processing system (,) ambiguously identifies the unidentified person (,) as more than one known person, the processing system (,) compares the ambiguity-resolution identifier with the ambiguity-resolution criterion (,) to identify the unidentified person (,) as a particular known person. In response to identifying the person (,), the processing system (,) may automatically retrieve stored information (,) corresponding to the known customer.

System and method for identifying an unidentified person using an ambiguity-resolution criterion

A system (8) for identifying an unidentified caller (14, 16, 18) includes a database (42) that contains utterance data (162) corresponding to a known caller. A data communications system (10) is coupled to the database (42) and receives utterance information corresponding to the unidentified caller (14, 16, 18). The data communications system (10) compares the utterance information with the utterance data (162) to identify the unidentified caller (14, 16, 18) as the known caller.

A computer-based system (70) for identifying an unidentified caller (14) includes a database (42) that contains utterance data (162) corresponding to a known caller. A processing system (72) coupled to the database (42) receives utterance information corresponding to the unidentified caller (14) and compares the utterance information with the utterance data (162) to identify the unidentified caller (14) as the known caller. In response, the processing system (72) provides a call routing option (84). The call routing option (84) may include an accept option (86), a transfer option (90), or a disconnect option (89), and may be provided to a called party visually using a personal computer (50).

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Chicago, IL, United States of America

Sergey Zaks