Aspect Software, Incorporated

Psi Systems, Inc.

Senthilvel Saravanan

Peter Koenig

Patrick Sean Farry

Rajiv Kambli

Jae Min Ma

David A Funck

James R Miller

Krishnakumar Pandurangan

Jim Miller

Vyacheslav Mayorskiy

An approach for facilitating access of postal services of an account by another account is disclosed. In some implementations, a request to authorize access for a first account to one or more postal services of a second account may be received. Responsive to authorization from the second account, the access to the one or more postal services of the second account may be enabled for the first account. A request initiated via the first account to execute a postal transaction associated with the one or more postal services of the second account may be received. Execution of the postal transaction may be initiated. Storage of a record related to the postal transaction in association with the second account may be initiated.

System and method for facilitating access of postal services of an account by another account

An approach for facilitating sharing of postal services is disclosed. In some implementations, a request to authorize access for a first account to one or more postal services of a second account may be received. The authorization request may include a first identifier associated with the first account and a second identifier associated with the second account. A message may be generated based on the first identifier, the second identifier, and/or other information. The generated message may be provided to a cryptographic platform. An integrity code associated with the first account and the second account may be received from the cryptographic platform in response to providing the generated message. The integrity code may be configured to enable the first account to access the one or more postal services of the second account.

System and method for secure sharing of postal services

A call center application program allows a call center administrator to access, view, and edit data across multiple applications used by multiple customer interaction systems of the call center. The application program is adapted to retrieve data from a plurality of different applications and systems, consolidate redundant data, and display the data to a user, enabling a single unified view of resources across call center applications. Changes can be made to the data application program, which in turn propagates the changes to the individual call center applications, eliminating the need for the user to manually change the data in each individual application.

Enterprise entity for use in a call center

A method and apparatus are provided for provisioning call handling resources in a contact handling system. The method includes the steps of identifying a call handling resource within a first contact center, copying call handling data associated with the identified contact handling resource and writing the call handling data into a contact handling structure of a second contact center.

Method and apparatus for provisioning contact handling resources in a contact center

A method and apparatus are provided for accessing a server of a computer system. The method includes the steps of providing a startup CONFIG file or database table for use during initialization of the server and a predetermined user identifier within the startup CONFIG file or database table. The method further includes the steps of a user requesting access to the server, the user providing the predetermined user identifier and the server logging the user into the server under the predetermined user identifier without requiring a password.

Secure automatically configuring, self-authenticating administrative user without a password

A method and apparatus are provided for exchanging configuration information within a call center system between a central server and a plurality of dissimilar contact centers. The method includes the steps of the central server monitoring an contact center of the plurality of dissimilar contact centers for a configuration change message and converting the configuration change between a format of the central server and a format of a subscribing contact center of the plurality of contact centers, where the subscribing contact center is different than the monitored contact center.

Synchronization of multiple target system data

Method and system for administering multiple target systems automatic contact distribution (ACD) systems, where corresponding object types in the various target systems may have different schema. A user of the administering system works in a single schema, and translators permit communication between the administering system and the various target systems.

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San Jose, CA, United States of America

Senthilvel Saravanan