Sap Se

Sebastian Schuetz

Christian Pretzsch

Gil Katz

A method, a system, and a computer program product for executing intent classification based on user feedback in a digital assistant environment. Using a natural language processor, an audio input received from user is processed. At least one implicit feedback parameter is extracted from the processed audio input. The feedback parameter classifies an intent derived from the audio input received from the user. The extracted feedback parameter is stored in a replay memory. The replay memory stores labeled data associated with the audio input received from the user. Based on the processed audio input and the labeled data, an initial response to the received audio input is determined. Modeling of the extracted implicit feedback parameter and the stored labeled data is executed. An updated response to the received audio input is generated.

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Walldorf, Germany

Sebastian Schuetz