Path, Inc.

International Business Machines Corporation

Path Mobile Inc Pte. Ltd.

Sean Johnson

Stuart J Levinson

Santhosh Balasubramanian

James M Byrum

Riley W Crane

Brian F Buschmann

Nathan Zorn

Jack Moffitt

Jedd Samuel Weise

Anderson Edward Wolfe

Amisha Parikh

Angela Fagundes Reese

Ravishankar Sathyam

Clifford J Vars, Iv

Systems and methods for determining status of a user in a brokered chat service are disclosed. In one example, the method comprises acts of receiving, via the brokered chat service, a check-in message from the user, establishing the status of the user as available in the brokered chat service, transmitting at least one message to the user via the brokered chat service in response to establishing the status of the user as available, and updating the status of the user in the brokered chat service in response to communication from the user.

System and method for establishing presence in a brokered chat system

Systems and methods for providing communication between a user and at least one entity are disclosed. In one example, the method comprises receiving an entity selection input of the at least one entity, and a message from the user to the at least one entity, analyzing the selection input and the message to determine entity information and inquiry information associated with the message and the selection input, determining least one communication channel based on the entity information and the inquiry information, obtaining a response to the message via the at least one communication channel from the at least one entity, and transmitting the response to the user.

System and method for abstract communication

Systems and methods for enabling communication between a user and at least one entity by a communication service are disclosed. In one example, the method comprises acts of receiving a search for the at least one entity, analyzing the search, by a processor, to determine search results based on the search including the at least one entity, receiving a message from the user to the at least one entity, the message including inquiry information directed to the at least one entity, determining, by the processor, presence status associated with the at least one entity, establishing, by the processor, a communication channel between the user and the at least one entity based on the presence status, and transmitting a response to the message based on the inquiry information via the communication channel.

Multi-user communication system and method

Systems and methods for generating relevant search results for a user are disclosed. In one example, the method comprises receiving a search query from the user performing a communication initiation search, receiving, by the computer system, search results from a search engine based on the search query, linking, by the computer system, the search results to a communications dataset generated based on communication metadata received from a communication system, and ordering, by the computer system, the search results based on the communication dataset in order from most relevant to least relevant to the user performing the communication initiation search.

Systems and methods for providing search relevancy in communication initiation searches

Provided are techniques for transforming unstructured information into content in a uniform context. The unstructured information and metadata associated with the unstructured information are extracted from one or more source content repositories. One or more custom transformations are performed on at least one of the unstructured information and the metadata. At least one of the transformed, unstructured information and the metadata are loaded into one or more target content repositories.

Use of federation services and transformation services to perform extract, transform, and load (ETL) of unstructured information and associated metadata

Growing community of inventors

Chapel Hill, NC, United States of America

Sean Johnson