International Business Machines Corporation

Citrix Systems, Inc.

Sean Callanan

Patrick Joseph O'Sullivan

Carol Sue Zimmet

Fred Raguillat

Ruthie D Lyle

Al Chakra

Paul R Bastide

Gary Denner

Matthew E Broomhall

Sandra Louise Kogan

Hema Srikanth

Hugh P Smyth

Sonya Purcell

Edith H Stern

Barry Edward Willner

Robert Cameron Weir

Mark Gargan

James A Hart

Xujin Liu

Liam S Harpur

Asima Silva

Hernan A Cunico

Michael Muller

Simon P O'Doherty

John McEvoy

Al A Hamid

Joseph D Galluzzo

Mark Carter

Michael Ferris

William O'Mahony

Thomas Harty

Chris Lynam

Ava Hakim

An approach is provided for improving a workflow by using cognitive computing. Inputs about a claim of a claimant are received. The inputs include a history of claims by the claimant, an expected cost of processing the claim, a length of time the claimant has had insurance coverage, governmental requirements associated with the claim, a fraud score associated with the claim, and a ranking and a clustering of previously processed claims. Based on the inputs and using a cognitive computing system, a set of digital workers is selected. The set of digital workers complete step(s) in a current context of a processing of the claim in a workflow. Responsive to completing the step(s), a total number of steps required in the workflow is reduced.

Dynamically customizing a workflow separate from domain logic

Methods and systems for navigating to an initial position in a document include weighting historical user actions within a document. Initial display positions within the document are determined based on the weighted historical user actions. A selected initial display positions is navigated to in accordance with a user selection.

Efficient starting points in mobile spreadsheets

Embodiments generally relate to management of activity in a collaboration environment. In some embodiments, a method includes monitoring activity characteristics associated with at least one communication channel of a plurality of communication channels, wherein each communication channel enables communication associated with a respective topic. The method further includes determining user information from the activity characteristics, wherein the user information is associated with users who communicate with each other on the at least one communication channel. The method further includes determining timing information from the activity characteristics, wherein the timing information is associated with messages exchanged on the at least one communication channel. The method further includes managing notifications to the users who communicate with each other on the at least one communication channel based at least in part on the user information and the timing information.

Managing activity in a collaborative environment

In one embodiment, a system for motivating electronically-scheduled event attendance can include a set of attendance listening components, an attendance prompt, and an attendance prompting tool. The attendance listening components can monitor activities performed in a networked environment. The attendance prompt can represent an electronic message and feedback mechanism that is provided on an electronic device. The attendance prompting tool can interject the attendance prompt into an activity identified by an attendance listening component as being performed by a user-selected member of the networked environment. The attendance prompt can be associated with an electronically-scheduled event the user-selected member is to attend.

Device-independent attendance prompting tool for electronically-scheduled events

A method, system and computer program product for improving management and performance of an employee. An indication of a goal sponsored by an owner, such as a manager, is received. After receiving an indication of a user subscribing to the goal sponsored by the owner, communications (e.g., posts) on the social network involving the subscribed user that include a tag designating the goal may be monitored. Upon detecting a completion of the goal by the subscribed user in the monitored communications, a pattern of steps (e.g., 'prepare,' 'review' and &#x201c;finish&#x201d;) to accomplish the goal is determined based on the monitored communications. The pattern may then be used to recommend actions to other users subscribed to the goal concerning accomplishing the goal based on the pattern. Furthermore, the owner may receive indications as to the progress of the user in accomplishing the goal based on the pattern.

Utilizing social performance patterns to manage and evaluate performance of user

A method for associating a post with a goal may include receiving, by a processor, a special operator term entered by a user as part of a post. The special operator term may automatically cause the post to be associated with a selected goal. The method may also include providing, by the processor, a list of goals for selection by the user in response to receiving the special operator term and adding, by the processor, the selected goal from the list of goals to the post in response to the user selecting the select goal. The method may additionally include receiving, by the processor, content of the post entered by the user. The method may further include automatically associating, by the processor, the post with the selected goal from the list of goals.

Associating a post with a goal

A method, computer program product, and system is described. A communication session transcript is identified. A chat session input is received. The chat session input is associated with an inactive portion of the communication session transcript. The chat session input is provided to a recipient, in context with the inactive portion of the communication session transcript.

Historical context for communication

A computer-implemented method, system, and program product for selecting tabulated data are provided, which include: displaying a tabulated data structure on a computer display, the tabulated data structure including a plurality of data fields; receiving a user input indicative of a selection of one of the data fields; searching the tabulated data structure to generate at least one set of data fields, the data fields in each set sharing a relationship with the user-selected data field; and highlighting the at least one set of data fields in the displayed tabulated data structure, in which each of the highlighted sets of data fields is user-selectable.

Tabulated data selection

Displaying at least one categorized message based on a percentage includes retrieving a number of messages, categorizing at least one message from the number of messages into at least one category to create categorized messages, identifying a percentage, the percentage representing a portion of a display utilized for displaying the at least one category associated with the categorized messages, determining, based on the percentage, at least one of the categorized messages to present in the portion of the display, and presenting, in the portion of the display, the at least one of the categorized messages.

Displaying at least one categorized message based on a percentage

Online location sharing through an internet service search engine includes: receiving in a server a query from a first user, the query identifying a second user; querying multiple internet services with the server over a network for real-time information regarding the second user; and providing a consolidated view of responses received from the plurality of internet services to the first user with the server, the server being authorized by the second user to receive all information relevant to the second user contained in the responses; wherein the consolidated view of responses indicates an online location of the second user.

Online location sharing through an internet service search engine

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Dublin, Ireland

Sean Callanan