Language Line Services, Inc.

Scott Swanson

Lindsay D'Penha

James Boutcher

Angus Walker

A system, computer program product, and process are provided for artificial intelligence based language interpretation. A storage device has a terminology database that stores a plurality of terms utilized in a previous communication requesting a product and/or a service in a first spoken language, a plurality of responses in a second spoken language to the communication, and (a plurality of outcomes based upon the plurality of responses. The second spoken language being distinct from the first spoken language. Further, a processor learns to generate responses associated with corresponding terms in a request based upon an analysis of the plurality of outcomes from the terminology database, receives a request for a product and/or service in the first spoken language in a current communication, and generates a message having a response that is associated with a term present in the request.

Artificial intelligence based language interpretation system

A system, computer program product, and process are provided for multi-channel language interpretation. An interpreter voice communication device receives, from a PSAP communication device on a first channel, a request for language translation of a communication. The interpreter voice communication device also receives data through the first channel that assists a language interpreter in performing the translation. An interpreter computing device establishes a language interpretation session through a second channel with a PSAP workstation. The interpreter computing device also provides a real-time language translation of the communication based upon the data received through the first channel.

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Salinas, CA, United States of America

Scott Swanson