International Business Machines Corporation

Scott S Joffe

Baiju Dhirajlal Mandalia

Uzi Shvadron

Ran Cohen

Tommy R Alcendor

Ann-Marie W Hoher

Uzi U Shavdron

Ran R Cohen

Anne-Marie W Hoher

A multi-service communication system and method is disclosed which permits the integration of traditional PSTN functions and voice-over-IP/voice-over-data (VOIP/VOD) functions within the same communication system. The extension of scripting functions to support these features in general simultaneously permits the script to interact with PSTN and IP telephones within the context of the same services, to share the same service logic for both PSTN and IP media, to conference participants on both PSTN and IP, to store and forward information between the two media, to play on-hold media to the interface, and/or to monitor information between the two media. In general the disclosed invention is amenable to the integration of PSTN and VOIP networks, but other service functions may be integrated with no loss of generality.

Multi-service communication system and method

Growing community of inventors

Highland Beach, FL, United States of America

Scott S Joffe