Conduent Business Services, LLC

Scott Peter Nowson

Julien Perez

Adrian Corneliu Mos

Kunal Suri

A computer-implemented user profiling system includes a human communication retrieval component which, for an entity employing a business process management system, captures communication data in response to a given business process being implemented by the business process management system. A human task monitoring and contextual analysis component captures user behavior information associated with the business process. A profile analysis engine is also included, which receives the user behavior information and communication data and updates a user profile corresponding to at least one of the users, based on the user behavior information and communication data.

Profiling of users' behavior and communication in business processes

Methods and systems monitor communications between users and analyze the communications to simultaneously determine, for a current time period, mental state variables of one of the users. Such mental state variables include the emotion of the user, the mood of the user, and the personality of the user. Additionally, such methods aggregate the emotion, the mood, and the personality using a hierarchical probabilistic graphical model that determines the highest probability path through a directed probabilistic graph to infer the mental state of the user. The directed probabilistic graph maintains a single state for the personality for the time period, and maintains multiple states for the emotion and the mood for the time period. These methods and systems output the mental state of the user.

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Grenoble, France

Scott Peter Nowson