AT&T Intellectual Property I, LP

Scott Newman

Jonathan A Paden

Jon Harris

Doug Bruun

Bobby Sams

Jon Paden

Stanford Emery Pennington, Jr

Richard Rhoades

Michael Gooch

John-Paul Roadman

Paul L Dent

A network management system () has a communications interface (), a memory (), and a controller (). The controller is programmed to retrieve () a plurality of call detail records (CDRs), reconstruct () call paths from attributes in the plurality of CDRs, and generate () extended CDRs from reconstructed call paths.

Method and apparatus for reconstructing call paths in multiple telephony sessions

A controller () for managing operations of a communication network has a communication element () for monitoring data traffic of an IP address in the communication network and for controlling operations of the communication network, a memory for storage (), and a processor () for controlling operations of the communication element, and the memory. The processor is programmed to select () an IP (Internet Protocol) address to analyze, monitor () for the effects of malicious software originating from the IP address utilized by one or more customers, detect () a suspected malicious event, and restrict () Internet access to one or more customers suspected of interrupting service of the communication network.

Method and apparatus for diagnosing and mitigating malicious events in a communication network

An automated IVR apparatus for notifying entities of customer-specific information. An automated IVR application that enables subscribers to check the status of their DSL line and to report problems in real time. A 'Service Restoration Callback' application enables a service provider to automatically contact a customer via telephone when service is restored after an outage. The customer can configure parameters concerning the received callback. An outage detection module checks all available systems for the status of a customer's service on a real-time, customer-by-customer, call-for-call basis.

System and method for automatically notifying a customer via phone of service restoration

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Little Elm, TX, United States of America

Scott Newman