Bandwidth Inc.

Scott Mullen

Michael Nelson

William D Gentry

James Milko

Julie Barghouthi

Richard Revels

Techniques are described for determining when and how to re-route toll-free calls around a core telephony network experiencing significant disruptions. A core telephony network of a telephony service provider is monitored for anomalies. Upon detecting an anomaly, it is determined whether the anomaly is significant enough to warrant re-routing inbound toll-free calls around the core telephony network. The re-routing process comprises accessing an industry registry database including a plurality of toll-free numbers (TFNs) associated with a routing template comprising the instructions for routing toll-free calls. The routing template instructions may be switched to re-direct toll-free calls associated with one or more specific TFNs to a particular carrier. Within that particular carrier, the routing instructions may be switched to re-direct the toll-free calls away from the service provider's core telephony network to a network bypass cloud platform. The network bypass cloud platform may be configured to receive toll-free calls, determine a customer telephony network to which to route the received toll-free calls based on the TFN of the toll-free call, and route the toll-free call to the customer telephony network.

Core network bypass for toll-free calling

Arrangements (e.g., apparatus, method, machine-readable medium, chipset, etc.) guiding selection of a gateway to which to present a hand-off request for an outgoing communication session, including: referencing a gateway database storing gateway data for gateways of plural communication carriers, respectively, the gateway data of each subject gateway including an IP address and at least one connection efficiency value for the subject gateway; and considering connection efficiency values of ones of the gateways of the plural communication carriers in the gateway database according to a predetermined selection criteria, to form an output instruction which guides selection of at least one gateway to which to present the hand-off request.

Growing community of inventors

Holly Springs, NC, United States of America

Scott Mullen