Accenture Global Solutions Limited

Scott Gillette

Chung-Sheng Li

Emmanuel Munguia Tapia

Colin Connors

Jingyun Fan

Kayhan Moharreri

Cynthia Michelle Barrera

Examples of cognitive procurement are described. In an example embodiment, procurement-specific data sources associated with at least one of a process, an organization, and an industry relevant for procurement operations are monitored. From the monitored procurement-specific data, an operation behavioral pattern is identified. Subsequently, a behavior model of an order is constructed using the operation behavioral pattern and a pre-existing behavior model library. A procurement interaction indicating a query for processing the order is received from a user. The order is tracked by the cognitive order concierge. Using the behavior model, a potential event relating to the order is predicted, the potential event being indicative of an issue affecting the order. Accordingly, the issue affecting the order is proactively remediated to automatically troubleshoot the order. In an example, the user is notified as per the remediation requirement.

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San Antonio, TX, United States of America

Scott Gillette