Red Hat, Inc.

Scott Crenshaw

Henri Han Van Riel

Henrl Han Van Riel

Embodiments pertain generally to a method for providing subscription services in view of virtual machines. The method includes determining that a user is enrolled for a continuous availability service and determining, in view of the continuous availability service, that the service provider is to instantiate a virtual machine for the user to continue execution of operations executed on a client machine. The method further includes causing the virtual machine to be instantiated in view of the continuous availability service and causing the instantiated virtual machine to be configured to restore a state of the client machine that corresponds to a previous update of the client machine. The previous update may correspond to client activity data of the client machine.

Web-based support subscriptions

Embodiments pertain generally to a method for providing subscription services based on virtual machines. The method includes providing for a service portal for users to subscribe to subscription services for at least one of technical support and software based on the virtual machines and providing the subscription services based on client information and business requirements entered by the customer in the service portal.

Embodiments pertain generally to a method of providing a quality assurance subscription service for a customer. The method includes determining a new software configuration for the customer and instantiating a test virtual machine based on state information of the customer in a secure location. The method also includes executing the new software configuration on the test virtual machine to verify operational stability of the new software configuration.

Method and system for quality assurance subscription service

Embodiments pertain generally to a method of providing a remote monitoring subscription service. The method includes receiving client activity data from at least one of a client virtual machine and a physical machine supporting the client virtual machine at a site of a customer and comparing the client activity data against a set of performance guidelines. The method also includes determining a recommended action in response to the client activity data not falling within the set of performance guidelines and forwarding the recommended action to the customer.

Method and system for remote monitoring subscription service

Embodiments related generally to a method of providing continuous availability subscription service. The method includes retrieving a configuration data of a customer, where the configuration data relates to the hardware and application requirements of the customer. The method also includes creating a virtual machine for the customer based on the configuration data of the customer in response to a catastrophic event at a site of the customer.

Method and system for continuous availability subscription service

Embodiments relate generally to a method of providing a support subscription service. The method includes monitoring at least one a client virtual machine and a respective physical machine supporting the client virtual machine at a site of a customer and detecting an error occurring in at least one of the client virtual machine and the respective physical machine. The method also includes determining a type of error that is occurring and creating a trouble ticket for a vendor associated with the type of error.

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Dunstable, MA, United States of America

Scott Crenshaw