Avaya Inc.

Scott Allan Schell

Frederick Peter Block

Albert J Baker

Eileen Patricia Rose

Janis Rae Putman

David Butler

Lincy Scaria

A technique is disclosed that enables one or more telecommunications endpoints to subscribe to a conferencing system and to be notified of one or more conferencing events. As part of the conferencing system of the illustrative embodiment, a conference invitation server maintains information on all of the conferences that are scheduled to occur on the conferencing system, including (i) the addresses of the identified participants for each call and (ii) the conference identifier that the server generates for each call. When a conference call is going to begin, the server sends out notifications to all endpoints that are subscribed to the conference. If there are participants who are not subscribed to the conference, then alternative mechanisms for notifying participants can be used. Each subscribed endpoint then transmits a request to join the conference&#x2014;either via user interaction or automatically&#x2014;providing the conference identifier as part of the join request.

Coordinated invitations to a conference call

A technique is disclosed for interfacing business processes with telephony functions. Particularly, an orchestration engine is interposed between a business process engine that executes business processes and an enterprise telecommunications network that executes telephony functions. Acting as an intermediary between the business process engine and the telecommunications network, the orchestration engine decouples the atomic telephony functions that are required for a business application from the business logic that is used in features that comprise one or more business processes. Thus, a new protocol state, feature, or algorithm change is isolated to a single and easy-to-develop location in software.

Orchestration engine as an intermediary between telephony functions and business processes

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Westminster, CO, United States of America

Scott Allan Schell