Microsoft Technology Licensing, LLC

Scott A Moody

Shakeel Solkar

Yuedong Yin

Svetlana A Borodina

Kevin Matthew Dargie

Jonathan H Mollerup

Hayley Lynn Steplyk

Kiran Nallabothula

Doru Constantin Nica

Dylan Symington

Himanshu Misra

Srihari Busam

Sathish Kumar Venkat Rangam

Minjun Wu

Matthew T McFadden

Sirirat Reinikka

Ning Zhuang

Zyanya Valdes Esquivel

Luis Delgado

Diana Slaba

Zongyao Mao

A client computing system receives a chat message with an action identifier. The chat message is parsed to identify executable recovery code on the client computing system. The executable recovery code is represented in a chat message interface on the client computing system, along with an authorization actuator. Actuation of the authorization actuator is detected and the recovery code is executed on the client computing system.

Remote recovery and support using chat messages

A user input indicating that an email account is to be added is detected. Search logic is controlled to automatically search for any preexisting email accounts corresponding to the user, and the configuration information corresponding to any preexisting accounts is obtained. A set of configuration information for the email account to be added is predicted, based upon the configuration information obtained from any preexisting accounts, and an email account is added, using the predicted configuration information.

Local and remote search and configuration system

A client computing system detects when a problem is encountered with an application and identified problem-specific diagnostic data that is to be collected, given the detected problem. It also identifies one or more problem-specific test or diagnostic analyzers and executes those analyzers to generate additional data. The data that is collected and the data that is generated by the analyzers is packaged and sent to a service computing system for identifying a remedial action that can be performed to address the problem. The remedial action is received and surfaced for the user.

State-based remedial action generation

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Bothell, WA, United States of America

Scott A Moody