Sap Ag

Satyesh Singh

Prashant Kumar Singhai

A method for distributing email includes receiving an email generated by a sender and addressed to a plurality of intended recipients. The generated email is stored in a designated location. A virtual email is sent to the plurality of intended recipients. The virtual email contains information for viewing the stored email from the designated location.

Virtual mail storage for mail distributed using corporate distribution lists

A processing system allows for the monitoring of user requests such that a response may be provided within a defined maximum processing time (MPT). The user request relating to issues or concerns with a product or application/usage of the product is received through an input portal, such as a web site. The user request is assigned a response time, typically based on the type of request, where the response time indicates a preferred guideline for how quickly an assistant should provide a response. Once the request has been assigned to an assistant, a notification is generated to inform the assistant about the user request and the corresponding deadline for response. At a pre-determined time prior to the expiration of the response time, it is determined if the response has been provided. If the response has not been provided, a reminder is generated to inform the assistant of the pending deadline.

Monitoring a response time for a user request

A portable computer system, comprising a flexible monitor that can be rolled into a substantially cylindrical shape when not in use, a flexible keyboard that can be rolled into a substantially cylindrical shape when not in use, a processor, dimensioned to fit within at least one of the flexible monitor and the flexible keyboard when rolled into the substantially cylindrical shape and a power supply unit for supplying power to the portable computer system.

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Rajnandgaon, India

Satyesh Singh