Servicenow, Inc.

Satya Sarika Sunkara

Ankit Goel

Rishabh Verma

Jebakumar Mathuram Santhosm Swvigaradoss

Rajesh Voleti

John Alan Botica

Prashant Pandey

Patrick Casey

Jason Douglas Aloia

Laxmi Prasanna Mustala

Samantha Santo

Rao Subrahmanyeswara Surapaneni

Jebakumar Mathuram Santhosam Swvigaradoss

Rao Surapaneni

Data indicative of one or more user inputs directed to a user interface of a conversation designer tool is received. A conversation design is determined based on the data. The conversation design enables a conversation bot to provide a service using a conversation flow specified at least in part by the conversation design. The conversation design specifies in a first human language at least a portion of a message content to be provided by the conversation bot during an execution of the conversation flow. It is identified that an end-user of the conversation bot prefers to converse in a second human language different from the first human language. The message content of the conversation design in the first human language is dynamically translated for the end-user to the second human language.

Dynamic translation for a conversation

One or more associated identifiers are determined based on one or more associated tag types of an interactable element of web content. The determined one or more associated identifiers are associated with the interactable element. Based on the association of the determined one or more associated identifiers with the interactable element, one of the interactable element is matched to a received speech input. An action is performed with respect to the interactable element based on the matching.

Enabling speech interactions on web-based user interfaces

A conversation design is received for a conversation bot that enables the conversation bot to provide a service using a conversation flow specified at least in part by the conversation design. The conversation design specifies in a first human language at least a portion of a message content to be provided by the conversation bot. It is identified that an end-user of the conversation bot prefers to converse in a second human language different from the first human language. In response to a determination that the message content is to be provided by the conversation bot to the end-user, the message content of the conversation design is dynamically translated for the end-user from the first human language to the second human language. The translated message content is provided to the end-user in a message from the conversation bot.

An embodiment may involve a database containing a first user profile that specifies a first preferred language of a first user and a second user profile that specifies a second preferred language of a second user. The embodiment may also involve one or more processors configured to: receive, from the first user and within a chat session, a first set of messages in the first preferred language; cause the first set of messages to be translated into the second preferred language; provide, to the second user and within the chat session, the first set of messages as translated; receive, from the second user and within the chat session, a second set of messages in the second preferred language; cause the second set of messages to be translated into the first preferred language; and provide, to the first user and within the chat session, the second set of messages as translated.

Machine translation of chat sessions

Web content with a speech interaction user interface capability is provided. Interactable elements of the web content are identified. For each of the interactable elements, one or more associated identifiers are determined and associated with a corresponding interactable element of the identified interactable elements in a data structure. A speech input is received from a user. Using the data structure, one of the interactable elements is matched to the received speech input. An action is automatically performed on the matched interactable element.

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Hyderabad Telangana, India

Satya Sarika Sunkara