Toshiba Tec Kabushiki Kaisha

Kabushiki Kaisha Toshiba

Nsk Corporation

Toshiba Carrier Corporation

Satoshi Oyama

Masaki Narahashi

Sou Miyazaki

Kazuhiro Ogura

Hiroyo Tanaka

Tatsuya Inagi

Haru Hikita

Masayuki Okuda

Takashi Saitoh

Takayoshi Fujiwara

Takuya Hirayama

Dai Itou

Hirotsugu Sakata

Shinobu Sato

Yoshinori Sone

Taira Ashikawa

Shigeo Uchida

Takashi Honjo

Katsuhito Mochizuki

Hideyuki Kato

Moriaki Shimoda

Tetsuo Fukuda

Shigeo Kida

Katsuaki Nagata

Noriko Watanabe

Takumi Fujita

Shigeki Yamaguchi

Takashi Fukuda

A maintenance support system includes a network interface, a memory, and a processor configured to, upon receipt of first information indicating a status of a first apparatus via the network interface, store the first information in the memory, upon receipt of second information indicating a status of a second apparatus via the network interface, store the second information in the memory, and determine a priority of on-site maintenance between the first and second apparatuses based on the first and second information stored in the memory.

Maintenance support system and maintenance support method

There are provided an image processing device and an image processing method capable of efficiently specifying an abnormal sound in case of the occurrence of malfunction that is an important element to clarify the cause of the malfunction. The image processing device includes acquisition means, playing means, changing means, and determination means. The acquisition means acquires a plurality of kinds of sound data indicating sounds different from each other. The playing means plays one kind of sound data from the sound data. The changing means changes the one sound data to another kind of sound data. The determination means determines one kind of sound data from the sound data.

Image processing device and image processing method

A group management device includes a required information acquisition unit, a supplement instruction unit, a mounting information acquisition unit, and a group update unit. The required information acquisition unit acquires information showing required groups that are groups determined to require supplements of the consumables used in image forming devices that are managed per group. The supplement instruction unit performs a supplement instruction of the consumables for the required groups. The mounting information acquisition unit acquires mounting information showing the image forming device mounted with the consumable supplemented in response to the supplement instruction. The group update unit specifies a mounting group that is the group to which the image forming device mounted with the consumable belongs based on group correspondence information obtained by associating the image forming device and the group, and the mounting information, and updates the group correspondence information if the required group and the mounting group are different from each other.

Group management device and group management method

An image processing apparatus includes a display device and a processor. The processor is configured to generate a first screen for display on the display device and on which one of a plurality of malfunctioning part candidates of the image processing apparatus and one of a plurality of timings at which a particular sound was output by the image processing apparatus that malfunctioned, are selectable, when a first malfunctioning part candidate and a first timing are selected on the first screen, generate a second screen for display on the display device and on which one or more reference sounds corresponding to the particular sound are selectable, and when one of the reference sounds is selected on the second screen, generate error information indicating the first malfunctioning part candidate and the selected reference sound.

Information processing system

An image forming apparatus includes a display device, an input device, a storage, and a communication circuit. The display device is configured to display at least one image for display. The input device is configured to detect a user's selection of an image for display in the at least one image for display and to detect an input, to a drawing region of the display device, of a drawing by a user indicating an image quality abnormality with respect to a target image corresponding to the selected image for display. The storage is configured to store drawing information based on the input of the drawing via the input device and to store estimation abnormality information related to the drawing information. The communication circuit is configured to output the drawing information, which can be used for servicing the image forming apparatus, to a server.

Image forming apparatus

A maintenance support device includes a memory that stores data of a maintenance manual that describes a first maintenance work to be performed to resolve a failure of an image processing apparatus, and a processor configured to acquire, and store in the memory, work result information corresponding to a second maintenance work that has been performed to resolve the failure of the image processing apparatus, and generate additional information based on the acquired work result information and store in the memory the additional information in association with the data of the maintenance manual.

Maintenance support device, maintenance support method, and non-transitory computer readable medium

Image processing apparatus for displaying malfunctioning parts and selectable reference sounds

An image forming apparatus includes a display device, a first detection unit, a second detection unit, a first acquisition unit, and an output unit. The display device displays at least one image for display. The first detection unit detects a user's selection of an image for display in at least one image for display. The second detection unit detects an input to a drawing region of drawing indicating an image quality abnormality with respect to a target image corresponding to the selected image for display. The first acquisition unit acquires drawing information based on the input of the drawing detected by the second detection unit. The output unit outputs the drawing information acquired by the first acquisition unit.

Image forming apparatus and information processing method

An image processing apparatus includes a display, a network interface, and a processor. The processor is configured to generate a first screen on which at least one malfunctioning part candidate of the apparatus is presented in a selectable manner, and control the interface to transmit error information corresponding to a selected malfunctioning part candidate to another apparatus. When a first malfunctioning part candidate corresponding to a particular sound output by the image processing apparatus that is not working properly is selected on the first screen, the processor generates a second screen on which one or more reference sounds potentially corresponding to the particular sound are presented in a selectable manner. When a reference sound is selected as corresponding to the particular sound on the second screen, the processor includes sound information corresponding to the selected reference sound in the error information.

Image processing apparatus, information processing method, and non-transitory computer readable storage medium

A maintenance support device includes a memory that stores work result information that corresponds to a maintenance work that has been performed to solve a failure of an image processing apparatus. A processor is configured to acquire, and store in the memory, first work result information corresponding to a first maintenance work performed to solve a first failure type. After the first work result has been stored, the processor acquires, and stores in the memory, second work result information corresponding to a second maintenance work performed to solve a second failure type. It is then determined whether the first failure type matches the second failure type. Upon determining that the first and second failure types match, the first work result information is then updated to indicate that the first maintenance work has not been successful.

According to one embodiment, provided is a component management device includes a detection unit, a correlation determination unit, and an update unit. The detection unit detects a first-class component whose used amount exceeds the threshold value and which is used without causing a failure, and detects a first-class device that is a device including the detected first-class component and not causing a failure related to the first-class component. The correlation determination unit determines the presence or absence of a correlation with respect to a first correlation that is a correlation between the used amount of the detected first-class component and an operating condition of the first-class device. When it is determined that there is no correlation for the first correlation, the update unit determines a first update value that is an update value of the threshold value based on the used amount of the first-class component in the first-class device.

Component management device, component management method, and non-transitory storage medium

Growing community of inventors

Mishima Shizuoka, Japan

Satoshi Oyama