Sprint Communications Comapny L.p.

Satishkumar Sadagopan

Perry Vance Licari

John Dexter Ceniza Omolon

Richard Charles Ahlstrom

Joseph Iosif Freydlin

Clifford Todd Allen

Nicolita Papa

John Martin Elliott

Systems and methods are provided for monitoring events impacting service in a network communications system. One embodiment includes monitoring an event data structure for one or more events. The events are based on faulty network components in the communications system. One or more tickets based on the events are created. The tickets may be used to address the events. Further, creating one or more lists of network components impacted by the events, and, based on the lists of impacted network components, correlating the tickets one to another. Finally, based on the correlation, updating the events in the event data structure.

Automating alarm handling in a communications network using network-generated tickets and customer-generated tickets

System and methods are provided for creating a topology of a communications network. One embodiment includes receiving a first instance of topology information at one or more integration sources and determining if the first instance of topology information includes a portion of topology information on a span of the communications network by the one or more integration sources. If the first instance of topology information only includes the portion of topology information, then receiving, at the one or more integration sources a second instance of topology information, and supplementing the first instance with the second instance of topology information to form complete topology information of the span of the communications network by the one or more integration sources and transferring the complete topology information to a topology data structure.

Topology management of a communications network

Systems and methods are provided for determining if an alarm originating from a component within a communications network impacts service of said network. One embodiment includes scanning a first data structure for faulty network components which may potentially affect network service, determining network components that are supported by the faulty network component, calculating a percentage of the network components indicating a fault, and determining if the percentage of the network components is above a threshold. If the percentage is above the threshold the faulty network component is determined to be service impacting. Finally, communicating to a second data structure that the faulty network component impacts service of the communications network.

Automated determination of service impacting events in a communications network

System and methods are provided for automated alarm handling in a communications network by linking network failures to impacted resources. One embodiment includes correlating one or more network failures to a common network resource in a communications network, associating each network component of the communications network one to another, where the network components include one common network resource, attributing fault data originating from one or more of the network components to an associated common network resource, and collecting in a central data structure the attributed fault data with the associated common network resource.

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Olathe, KS, United States of America

Satishkumar Sadagopan