At&t Intellectual Property I, LP

Interwise Ltd.

At&t Mobility II LLC

Satish Janardan

Adam Hersh

Nir Ganani

Bryan Goettsch

Jesse Taylor

Mirage Hamdy

Valerie Smith

Donald Willis

Meni Sasson

Amir Benyamin

Sreenivas Nukala

Quang Cao

Stephen Alexander Roberts, Jr

Saurav Patel

Robert Hammond

Tony Wong

The concepts and technologies disclosed herein are directed to automated tool tracking for service technicians. According to one aspect disclosed herein, a tool tracking system can collect tool data from a vehicle system of a vehicle. The tool data can be associated with a tool that is to be utilized by a service technician to provide, at least in part, a service at a customer location. The tool tracking system can store the tool data in a data store. The tool tracking system can map the tool data to the vehicle and can determine when the tool is no longer mapped to the vehicle. This can be indicative of the tool having been left, for example, at the customer location. The tool tracking system can create an alert to inform the service technician and/or another entity that the tool is no longer mapped to the vehicle.

Automated equipment tracking for service technicians

Concepts and technologies are disclosed herein for providing multiple persona support for communications. A processor, at the device, can execute a persona service. The persona service can create one or multiple containers/highly secure work space(s) within the user device. The processor, at the administrator level of the specific work group, can detect a communication request comprising a request to initiate a communication. The processor can determine if the communication comprises a call. If a determination is made that the communication comprises the call, the processor, based on the profiles of the parties, can obtain call handling rules/policies, initiate setup of a communication path for the call, provide contacts to parties to the call, and determine how the call is handled. If a determination is made that the call is accepted, the processor can allow initiation of the call, or other appropriate treatments

Multiple persona support for communications

Growing community of inventors

Plano, TX, United States of America

Satish Janardan